PPCGeeks - Asuion replacements (sending incorrect device)

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- HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)

- - Asuion replacements (sending incorrect device) (http://forum.ppcgeeks.com/showthread.php?t=43087)

Re: Asuion replacements (sending incorrect device)

Quote:

Originally Posted by The Lance (Post 587523)

man i filed the claim on monday and its now thursday and my claim on the asurion site still being processed.. wtf..

The website is terrible at updating the progress. I have a post in this thread that may let you track your order thru UPS so you can find out if it has been shipped already.

EDIT: Post 198

Re: Asuion replacements (sending incorrect device)

I want to know has anyone gotten brand new equipment in the box with all the accersories from asurion???

Re: Asuion replacements (sending incorrect device)

Quote:

Originally Posted by jumpball207 (Post 589795)

I want to know has anyone gotten brand new equipment in the box with all the accersories from asurion???

i have. i called on a monday and they had me one at my house the next day. brand new, in the box with a build date of 11/24.

guys. i'm not sure what has happened to asurion the last two years but they are not the same jerks they were. the last several times i've had to use insurance, they were very nice and bent over backwards to get me what i needed. one time they even upgraded my son's apache for a new mogul. i was completely shocked because i read in one of the forums that people had tried that and were refused. my method is simple. i don't talk business. i tell them what happened, talk about my kids, talk about theirs (if they have any) and make a new friend. it has worked with clients and attorneys at my office and it works in life. if you call them and yell and tell them how much they suck or whatever, expect nothing.

Re: Asuion replacements (sending incorrect device)

Quote:

Originally Posted by gissentml (Post 582457)

I cant believe this is happening to me now...

I just received two extra TP from asurion. I will contact them asap. Does anyone know what should be done about this or why this is happening. Whats crazy is that they told me two weeks for a replacement. i rec one in a week. along with two more the next subsequent days.

Also I did rec a refurbished phone from asurion. For those of you who rec new ones, consider yourself lucky i guess. I specifically asked if I would rec a refurb and was told yes.

EDIT: they told me it was a refurb. I actually have a new TP. I did ##778#

i wasn't aware that any refurbs were in existance yet. they told me there wasn't any at the time i put in my claim (two weeks ago today). but by now, who knows.

Re: Asuion replacements (sending incorrect device)

What's the latest?

Does Assurian have new (non-refurbed) Sprint HTC Touch Pro's in stock right now?
Have people received new Touch Pro's when receiving replacements from Assurain?

Re: Asuion replacements (sending incorrect device)

Quote:

Originally Posted by jumpball207 (Post 589795)

I want to know has anyone gotten brand new equipment in the box with all the accersories from asurion???

I have

Re: Asuion replacements (sending incorrect device)

Quote:

Originally Posted by gissentml (Post 625297)

I have

Thanks for posting. When did you file your claim and how long did it take till you got your phone?
Did you have to do anything or make a special request to get a new Tocuh Pro?
Did they ship you a refurb first or suggest doing so in the beginning?

Re: Asuion replacements (sending incorrect device)

They ship refurb if they have it, if not they send new (if they have it), otherwise you go on a waiting list and get the first thing they get in stock, or at least that's how I understand it.

Re: Asuion replacements (sending incorrect device)

I'm getting my Touch Diamond replaced by Asurion with a Touch Pro, My question is, is the switch better or not? I'm getting my Touch Pro in 7 to 10 days due to the fact that it is on back order, they told me that the phone is new in a box. Will keep u all posted in a few days when i get it!