Asuion replacements (sending incorrect device) - Page 16

superevilllama · #**151** (**permalink**) 11-19-2008, 02:08 PM

Alright finally some good news after all this. I called in Monday to report the 2nd incorrect device and b*tched them out more than I should have. Apparently on round three, they sent the phone out alraedy Tuesday and I should be receiving it today. (out for delivery, total 3 day turnaround!!) Looks good so far, being that I did not have to wait over a week just for it to ship. Sounds like it may actually be the right phone. I will let you know.

Mikeschevelle · #**152** (**permalink**) 11-19-2008, 02:14 PM

I had a customer get super screwwed by them. He ordered a TP got it and inside his 30 days it crashed. Since he was a new customer sprint made him pay for the replacement since he had a spending limit, until they recieved back his defective one. he did and they sent him a diamond instead, now they want him pay again for another one. So this brand new customer is out like 1400 bucks because of Asurions retardation. I dont know how he hasnt just walked!!!

superevilllama · #**153** (**permalink**) 11-19-2008, 03:07 PM

Round three - Diamond wins. I am so effing pissed. 3 incorrect phones after complaining so much. I have called daily, I have been polite. I called in today and gave them a hell they never knew existed. Good news.. I found my original pro. Bad news, they wont reverse the $50 but they are sending return kits for both diamonds. SOooooo I am paying $50 for absolutely nothing and tons of headache. Calling sprint next.. effin retarded. Never ever ever will call asurion again. No matter how much you try, they will not do anything for you even when several of their managers admit they made mistakes.

**Merdinh** · #**154** (**permalink**) 11-19-2008, 07:44 PM

Quote:

Originally Posted by superevilllama

Round three - Diamond wins. I am so effing pissed. 3 incorrect phones after complaining so much. I have called daily, I have been polite. I called in today and gave them a hell they never knew existed. Good news.. I found my original pro. Bad news, they wont reverse the $50 but they are sending return kits for both diamonds. SOooooo I am paying $50 for absolutely nothing and tons of headache. Calling sprint next.. effin retarded. Never ever ever will call asurion again. No matter how much you try, they will not do anything for you even when several of their managers admit they made mistakes.

Wow omg 3 times in a row, omg that just makes me wonder what more trouble will i go through as a addon of having to wait another 10 days because they sent first package to wrong address.

veronicamays · #**155** (**permalink**) 11-20-2008, 02:43 PM

Where did you find the phone and I will pay you the same as Raging Idiot for the second diamond.

eyezonz · #**156** (**permalink**) 11-21-2008, 12:13 PM

jus a FYI, it costs a minimum of 199 dollars for phones not returned to Asurion, any one know if there is a penalty for jus paying the money and keeping the phone? because i too will have 3 diamonds soon, got a call from some lady higher in the ranks that i was complaining to and she says that she will make sure i get a TP in mail, so she calls me and gives me her word that the order has been placed for the right phone, but then she contradicted it all when she said the phone was backordered and it could take 7-10 to recieve it, and that sounds all to familar

on another note im supposed to recieve my replacement phone from SPRINT today

**Baffles** · #**157** (**permalink**) 11-21-2008, 01:08 PM

If you paid $50 you should have the replacement. Even if you found your original, if they don't give the $50 back, I'd keep pushing to get another Touch Pro. Then you have a spare, unless they blacklisted the lost phone (which... i thought they were supposed to do right when you reported it lost).

varaff · #**158** (**permalink**) 11-21-2008, 05:05 PM

Quote:

Originally Posted by Baffles

If you paid $50 you should have the replacement. Even if you found your original, if they don't give the $50 back, I'd keep pushing to get another Touch Pro. Then you have a spare, unless they blacklisted the lost phone (which... i thought they were supposed to do right when you reported it lost).

I though they only blacklisted your phone if you report it was stolen.
But I might be wrong and they may do it for lost or stolen.

superevilllama · #**159** (**permalink**) 11-21-2008, 05:25 PM

I dont believe anywhere I posted that I had 3 diamonds just laying around. Stop flying over like vultures trying to get something for cheap.. I wasn't offering.

I have to send all 3 diamonds back and am waiting for he 4th phone to be shipped. Since I paid for a touch pro, that is what I will wait for.

Raging Idiot · #**160** (**permalink**) 11-21-2008, 06:15 PM

Offer retracted. Good luck
Raging Idiot