I bought at Best Buy, can I exchange with local Sprint Store?

[ScrapMaker]

Yes, you can convince them to replace it but it's not amazingly easy. I actually failed each time, but I have done it on phones I have purchased of Craigslist. As long as you have insurance, you are good to go. Just tell them it was a Christmas gift, and you don't know where it was purchased, and that you assume it was a Sprint store.

I had my Touch swapped out some 6 times before I got one with a screen that was viewable from more than 60 degrees, so it's definitely possible

What sucks is that even the Sprint stock has issues. I have now had 4 Pros and they all had similar issues. Most of the people here who had theirs replaced, probably saw minimal improvements, and it was more of a mental/psychological thing. "Hey this is MUCH better!" -- but do they ask themselves if the phone is now up to par with it's $799 pricetag? (sometimes $749.)

[jptouch]

I work at a Sprint corporate center and no, we will not exchange your phone. That is Best Buys inventory, not ours. Just think of it this way, if you bought a pair of Nikes at Foot Locker, would you try and get them exchanged at a Nike outlet?

[jptouch]

Oh yeah and scrap, everyone that purchases anything from a corporate store will have a reciept attached to there account for 1 year. So no, sorry Sprint obviously wont fall for that.

[Nagual]

Originally Posted by jptouch

I work at a Sprint corporate center and no, we will not exchange your phone. That is Best Buys inventory, not ours. Just think of it this way, if you bought a pair of Nikes at Foot Locker, would you try and get them exchanged at a Nike outlet?

This makes sense on the surface, but there's another layer to the situation which is that Sprint services and supports the phone and only uses BBY as a reseller for a cut. So on balance, should Sprint not be willing to exchange the phone as well?

[marcus_cruz]

I think if it's a repair store they can swap it out. I did today..

[ScrapMaker]

Originally Posted by jptouch

I work at a Sprint corporate center and no, we will not exchange your phone. That is Best Buys inventory, not ours. Just think of it this way, if you bought a pair of Nikes at Foot Locker, would you try and get them exchanged at a Nike outlet?

Yes, you WILL exchange it as long as it's a repair store, and they determine it defective. It doesn't matter WHERE you purchase it from, as it's a Sprint phone. As long as it's within the mfr warranty timeframe, they will swap, even without insurance.

If you have the insurance, they will swap right then in there, usually with a new phone, even if your phone is 10 years old, (assuming they have one to give you.)

If I bought a Nike shoe from footlocker, and it had a defect, then sure, why not? Why not take it to the company that makes/brands it?

With a car, you can buy one used, from any location, and you can typically still get the factory warranty, and at very least, the factory recall/repairs. So yes, I do think this is valid.

I've had at least a dozen phones swapped out at Sprint stores. Especially, after the 30-days, when you have no choice but to go to the Sprint store. That's what it's their for.

[bigtforreal]

I bought my TP from BestBuy during the first week it was released. I had numerous issues with my first 2 TPs from BB. This past Sunday I went to the Sprint store and the repair team determined that my 2nd TP was defective. Therefore the manager at the sprint store gave me a new one out of the box,in exchange of my defective TP, without turning in my 2nd TP original box and accessories from Best Buy with no hesitation.

So what I am saying, it is worth a try. My TP was a gift as well.

[jptouch]

Actually scrap he wants to do a 30day exchange so this is a different situation. Oh and as far as taking it to a repair center to get it replaced, we are a lot more strict about that now, it has to be a software issue and thats it, if theres any physical or liquid damage you have to go through Asurion. I really dont know how your dreamin this stuff up.

[ScrapMaker]

Originally Posted by jptouch

Actually scrap he wants to do a 30day exchange so this is a different situation. Oh and as far as taking it to a repair center to get it replaced, we are a lot more strict about that now, it has to be a software issue and thats it, if theres any physical or liquid damage you have to go through Asurion. I really dont know how your dreamin this stuff up.

No dreaming necessary. I did it with my Touch, 6 times, and I also did it with the Pro I bought at Best Buy.

I did it AGAIN last night, with a Pro I bought from Telesales--again, a totally separate entitiy from retail. No trouble whatsoever. They didn't even want to look at my phone.

As I walked out, the employee literally said, "Have a good night, I wish I had more customers like you." -- we were talking about how annoying customers could be, like the ones who didn't remove the plastic over the earpiece/etc.

So, yes, most any repair store will swap your phone--I've done it, what, 8 times now?

[jptouch]

Oh really! And John McCain is going to be our president. cough, cough........ sorry about that I'm alergic to bull $hit.