Quote:
Originally Posted by jptouch
I work at a Sprint corporate center and no, we will not exchange your phone. That is Best Buys inventory, not ours. Just think of it this way, if you bought a pair of Nikes at Foot Locker, would you try and get them exchanged at a Nike outlet?
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This makes sense on the surface, but there's another layer to the situation which is that Sprint services and supports the phone and only uses BBY as a reseller for a cut. So on balance, should Sprint not be willing to exchange the phone as well?