For anyone who cannot connect to the internet try this instead of calling sprint!!

[out77880]

i had to do the ##786# thing too...the hard resets didn't reset my Vision settings but that one did and my internet finally works.

[titter]

I called tech support (877-809-6696 direct tech support with wait) told the tech that I lost connection with another tech, and we were in the middle of manually updating my EPST M.IP Customer Profile 1. I said they were going to find out my password, and info to enter into this screen, and my call was dropped. After being put on hold, they came back and verified all my settings, and after setting the username, password, and active profile to 1 ... my internet is now working. What a pain in the ***!

[aedon]

Originally Posted by robbzbusa

I Had Same Prob...bunch Of Idiots...i Had To Do ##786# Get My Code From Sprint And Reboot All Fixed...i Spent 45min On The Phone With Them..what A Waste Of Time...even Though You Can Do A Hard Reset To Restore To Factory Settings This Also Restores Even Better To Factory Settings

Thats because a hard reset only resets it to setting of "day one use"

if you flash a new rom it does just that.

The ##786# flashes and restores it to true factory defaults.
I had to do this, the tech said that the # reset pretty much sets it to the day sprint got it from htc, rather then the day you got it from sprint

I did all this but it still didnt fix my internet