Touch Pro Slide out Keyboard Stopped working - wtf??? - Page 7

bboyneko · #61 (**permalink**) 07-14-2009, 11:44 AM

well the sprint technician said its totally kaput..and said that because my case was hardcore cracked (I dropped it once) they would charge some $120 repair fee or whatever, so he said just go through insurance instead...so I called the insurance and they charge $100 to replace phone.

Thats pretty crazy considering the keyboard failure wasnt my fault, and happened only 7 months into owning the thing. WTF

Gadjetguy · #62 (**permalink**) 07-17-2009, 05:34 PM

If it's Hardware based how does a soft reset fix it? Mine just started acting up this week. Hard Spacebar press didn't help but a soft reset does.

mike

**thacounty** · #63 (**permalink**) 07-17-2009, 05:55 PM

Quote:

Originally Posted by Gadjetguy

If it's Hardware based how does a soft reset fix it? Mine just started acting up this week. Hard Spacebar press didn't help but a soft reset does.

mike

From what I remember a soft reset was a placebo effect with mine. It would seem to help, but it didn't. After a while nothing helped and it died completely.

Gadjetguy · #64 (**permalink**) 07-17-2009, 08:27 PM

Soft reset definately brings it back. I was also careful not to move the TP when I did the reset as to try and have as little physical effect as I could. I hope it is a software issue that can get resolved...at least until Verizon gets the TP2.

Mike

Sophos · #65 (**permalink**) 07-20-2009, 01:01 AM

Man, I wish I had found this thread last week....my kb is having all the symptoms described here and I was sure it was a software problem. I flashed 4 different ROMs, including stock, hard reset them all and systematically uninstalled all my cabs to test for software conflicts. I thought I was going crazy! Just like the rest of you my keyboard issues are very intermittent and sometimes a soft reset works, sometimes not.
Guess I'm getting a new phone.....

**Success100** · #66 (**permalink**) 07-20-2009, 09:53 AM

we get about 3-4 TP's a week in our store with bad keyboards. My brothers just stopped working a few days ago..

Bronzit30 · #67 (**permalink**) 08-01-2009, 02:11 PM

I am on my 3rd; 2 new ones and a refurb. I have had the refurb for 24hrs. Keyboard is now dead. Ugh.

ThatOneMexican · #68 (**permalink**) 08-03-2009, 12:52 AM

Quote:

Originally Posted by Mr_Sinister

Also, I've installed Remote Desktop for WM6.1; could that have caused my problem?

I would have to say yes cuz a while back I installed the same thing and by buttons stopped responding. After uninstalling, everything was good.

**TurboFool** · #69 (**permalink**) 08-03-2009, 01:44 AM

Glad I found this. Mine was occasionally failing, then after flashing the latest MightyROM it failed completely. Switched to Juicy with no improvement, then stock and it worked. Went back to Mighty and it worked great for about a week, then failed again, occasionally functioning. Now it hasn't worked in over a week. Just tried the spacebar "fix" which worked, for now, which helps confirm it's definitely a hardware issue.

For those who brought it in for repairs, any of you running custom ROMs? Did they give you any trouble, or did you have to flash back to stock first?

ehardy76 · #70 (**permalink**) 08-19-2009, 11:02 AM

I am on my fourth TP & getting ready to go back in for the fifth all in a matter of 3-4 months time. The second one I got went out within a week. Soft resets would sometimes fix it & sometimes removing & replacing the battery would temporarily fix it. The problem is the ribbon cable attaching the keyboard to the phone simply wears out.
I never had this problem with my Mogul so I really hope the TP2 solves this problem.
Aside from the keyboard issue, I really love the TP & have not found a comparable phone to replace it.