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Sprint lied and tells the truth!!
Dear ,
Thank you for contacting Sprint. On behalf of our representative, I am extremely sorry for the incorrect information that was provided to you on May 11, 2009. We have read your response from the technical support team. Since this (WM6.5) upgrade is not available for Touch Pro, we are unable to provide the new software version. The Windows Mobile 6.5 update is only available for Touch Pro 2. We pride ourselves in being focused on assisting customers. We have Last year I posted an email from May 11, 2009. It is all over the web about The Sprint Touch Pro getting the update to WM 6.5 Thank you for contacting Sprint. I understand your frustration and appreciate the opportunity to resolve your issue. Currently, we are working to launch the Windows Mobile 6.5 upgrade for HTC Touch Pro. Although, no official release date has been declared for the upgrade. However, as soon as the upgrade is launched, we will inform our customers with high profile promotions. I understand that there are lot of customers waiting for the release and I can assure you that our technical department is working hard to make it available soon. I appreciate your patience and understanding in this regard. You can also visit the below hyperlink for more updates regarding the updated software available for HTC Touch Pro. http://softwarestore.sprint.com/prod...id=2127&cat=91 We value your business and appreciate the opportunity to address your concerns. Visit Sprint.com/mysprint if we can be of further assistance. taken your valuable feedback and we assure you that your writing in to us will surely bring in a change in providing correct information to our customers. The feedback has been passed on to the supervisor of the person who had responded to your email in May last year. Thank you for writing to us. We appreciate your business with us. Sincerely, Shaun B. Sprint Helpful Sprint Links: Learn to pay & view your bill, check usage and more with our “how to” videos: www.sprint.com/howto Receive unprecedented value: Analyze your plan: www.sprint.com/planfit Try our individual, shared/family and push-to-talk plans: www.sprint.com/simpleplans Find a Sprint store, email a question or make an appointment: www.sprintstorelocator.com Preview cutting-edge devices that give you instant access to what you want, fast: Palm Pre & other Smartphones: www.sprint.com/smartphones BlackBerry 8330i & other Push-to-Talk phones: www.sprint.com/pushtotalk Check out our network coverage: www.sprint.com/coverage Live & breathe football with NFL Mobile Live: www.sprint.com/nfl Original Message Follows: ------------------------ Customer Name: Sprint PCS Phone Number: Account Number: Form: Ask A Question-Manage Topic: Equipment SUB Topic: General Inquiry ================================================== =========== Original Question: touch pro Question: New Response From [ Philip (North America Support (Tech)) ] Hello , I understand how important it is to have the latest updates for your device. However, it is unlikely that there will be an update to Windows Mobile 6.5 for the Touch Pro, as it was not on the list of devices Microsoft released that would be available to update to Windows Mobile 6.5. There are not updates to Windows Mobile 6.5 for any version of the Touch Diamond or Touch Pro for these very reasons. There has also been no announcement made by HTC that would indicate an update of the operating system, either. The updates that would be available for the Sprint Touch Pro would be found at e on www.htc.com. I apologize for any inconvenience you may have experienced. If you have any other questions, feel free to contact us again. You can find additional support at support forums at community.htc.com. There is also a customer satisfaction survey for you to take if you are interested. Philip HTC Technical Support www.htc.com www.twitter.com/htc SPRINT, YOU ARE A GROUP OF LIERS, THE ABOVE IS THE EMAIL I RECEIVED TODAY FROM HTC. Please read the email you sent me on May, 11, 2009. ================================================== =========== Last edited by zepsamsung; 03-22-2010 at 09:26 PM. |
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Re: Sprint lied and tells the truth!!
im totally lost all seems fine here.
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Re: Sprint lied and tells the truth!!
sounds like there is a email he didnt post that says sprint told him the tp was upgradeable
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Verizon Touch Pro
AT&T Fuze T-Mobile MDA |
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Re: Sprint lied and tells the truth!!
Looks like one of the messages stated they were working on it. The problem is everyone knows just because something is being worked on, it doesn't guarantee it will be released.
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Re: Sprint lied and tells the truth!!
Quote:
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Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)
No biggie! 6.1 is faster anyway!
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Trombone players do it in 7 positions!
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