Sprint lied and tells the truth!!

[zepsamsung]

Dear ,

Thank you for contacting Sprint. On behalf of our representative, I am
extremely sorry for the incorrect information that was provided to you
on May 11, 2009.

We have read your response from the technical support team. Since this
(WM6.5) upgrade is not available for Touch Pro, we are unable to provide
the new software version. The Windows Mobile 6.5 update is only
available for Touch Pro 2.

We pride ourselves in being focused on assisting customers. We have




Last year I posted an email from May 11, 2009. It is all over the web about The Sprint Touch Pro getting the update to WM 6.5
Thank you for contacting Sprint. I understand your frustration and
appreciate the opportunity to resolve your issue.

Currently, we are working to launch the Windows Mobile 6.5 upgrade for
HTC Touch Pro.

Although, no official release date has been declared for the upgrade.
However, as soon as the upgrade is launched, we will inform our
customers with high profile promotions.

I understand that there are lot of customers waiting for the release and
I can assure you that our technical department is working hard to make
it available soon. I appreciate your patience and understanding in this
regard.

You can also visit the below hyperlink for more updates regarding the
updated software available for HTC Touch Pro.

http://softwarestore.sprint.com/prod...id=2127&cat=91

We value your business and appreciate the opportunity to address your
concerns. Visit Sprint.com/mysprint if we can be of further assistance.
taken your valuable feedback and we assure you that your writing in to
us will surely bring in a change in providing correct information to our
customers. The feedback has been passed on to the supervisor of the
person who had responded to your email in May last year.

Thank you for writing to us. We appreciate your business with us.

Sincerely,
Shaun B.
Sprint

Helpful Sprint Links:

Learn to pay & view your bill, check usage and more with our
“how to” videos: www.sprint.com/howto

Receive unprecedented value:
Analyze your plan: www.sprint.com/planfit
Try our individual, shared/family and push-to-talk plans:
www.sprint.com/simpleplans

Find a Sprint store, email a question or make an appointment:
www.sprintstorelocator.com

Preview cutting-edge devices that give you instant access to
what you want, fast:
Palm Pre & other Smartphones: www.sprint.com/smartphones
BlackBerry 8330i & other Push-to-Talk phones:
www.sprint.com/pushtotalk

Check out our network coverage: www.sprint.com/coverage

Live & breathe football with NFL Mobile Live: www.sprint.com/nfl



Original Message Follows:
------------------------
Customer Name:
Sprint PCS Phone Number:
Account Number:
Form: Ask A Question-Manage
Topic: Equipment
SUB Topic: General Inquiry
================================================== ===========
Original Question: touch pro
Question: New Response From [ Philip (North America Support (Tech)) ]
Hello ,

I understand how important it is to have the latest updates for your
device. However, it is unlikely that there will be an update to Windows
Mobile 6.5 for the Touch Pro, as it was not on the list of devices
Microsoft released that would be available to update to Windows Mobile
6.5. There are not updates to Windows Mobile 6.5 for any version of the
Touch Diamond or Touch Pro for these very reasons. There has also been
no announcement made by HTC that would indicate an update of the
operating system, either. The updates that would be available for the
Sprint Touch Pro would be found at e on www.htc.com. I apologize for any
inconvenience you may have experienced.

If you have any other questions, feel free to contact us again. You can
find additional support at support forums at community.htc.com. There is
also a customer satisfaction survey for you to take if you are
interested.

Philip
HTC Technical Support
www.htc.com
www.twitter.com/htc
SPRINT, YOU ARE A GROUP OF LIERS, THE ABOVE IS THE EMAIL I RECEIVED
TODAY FROM HTC. Please read the email you sent me on May, 11, 2009.
================================================== ===========

[hamagc]

huh? so what was incorrect? that there won't be an update? i'm lost lol

[Relic]

Yeah I have to agree with hamagc, As I read it seems that both Sprint and HTC told you that there isn't going to be a WM6.5 update for the Touch Pro.

[bigirb2002]

wtf dude im lost

[D/\SH]

im totally lost all seems fine here.

[gerbilx]

sounds like there is a email he didnt post that says sprint told him the tp was upgradeable

[DMWagner]

[eXcali]

Looks like one of the messages stated they were working on it. The problem is everyone knows just because something is being worked on, it doesn't guarantee it will be released.

[zepsamsung]

Originally Posted by zepsamsung

Dear ,

Thank you for contacting Sprint. On behalf of our representative, I am
extremely sorry for the incorrect information that was provided to you
on May 11, 2009.

We have read your response from the technical support team. Since this
(WM6.5) upgrade is not available for Touch Pro, we are unable to provide
the new software version. The Windows Mobile 6.5 update is only
available for Touch Pro 2.

We pride ourselves in being focused on assisting customers. We have




Last year I posted an email from May 11, 2009. It is all over the web about The Sprint Touch Pro getting the update to WM 6.5
Thank you for contacting Sprint. I understand your frustration and
appreciate the opportunity to resolve your issue.

Currently, we are working to launch the Windows Mobile 6.5 upgrade for
HTC Touch Pro.

Although, no official release date has been declared for the upgrade.
However, as soon as the upgrade is launched, we will inform our
customers with high profile promotions.

I understand that there are lot of customers waiting for the release and
I can assure you that our technical department is working hard to make
it available soon. I appreciate your patience and understanding in this
regard.

You can also visit the below hyperlink for more updates regarding the
updated software available for HTC Touch Pro.

http://softwarestore.sprint.com/prod...id=2127&cat=91

We value your business and appreciate the opportunity to address your
concerns. Visit Sprint.com/mysprint if we can be of further assistance.
taken your valuable feedback and we assure you that your writing in to
us will surely bring in a change in providing correct information to our
customers. The feedback has been passed on to the supervisor of the
person who had responded to your email in May last year.

Thank you for writing to us. We appreciate your business with us.

Sincerely,
Shaun B.
Sprint

Helpful Sprint Links:

Learn to pay & view your bill, check usage and more with our
“how to” videos: www.sprint.com/howto

Receive unprecedented value:
Analyze your plan: www.sprint.com/planfit
Try our individual, shared/family and push-to-talk plans:
www.sprint.com/simpleplans

Find a Sprint store, email a question or make an appointment:
www.sprintstorelocator.com

Preview cutting-edge devices that give you instant access to
what you want, fast:
Palm Pre & other Smartphones: www.sprint.com/smartphones
BlackBerry 8330i & other Push-to-Talk phones:
www.sprint.com/pushtotalk

Check out our network coverage: www.sprint.com/coverage

Live & breathe football with NFL Mobile Live: www.sprint.com/nfl



Original Message Follows:
------------------------
Customer Name:
Sprint PCS Phone Number:
Account Number:
Form: Ask A Question-Manage
Topic: Equipment
SUB Topic: General Inquiry
================================================== ===========
Original Question: touch pro
Question: New Response From [ Philip (North America Support (Tech)) ]
Hello ,

I understand how important it is to have the latest updates for your
device. However, it is unlikely that there will be an update to Windows
Mobile 6.5 for the Touch Pro, as it was not on the list of devices
Microsoft released that would be available to update to Windows Mobile
6.5. There are not updates to Windows Mobile 6.5 for any version of the
Touch Diamond or Touch Pro for these very reasons. There has also been
no announcement made by HTC that would indicate an update of the
operating system, either. The updates that would be available for the
Sprint Touch Pro would be found at e on www.htc.com. I apologize for any
inconvenience you may have experienced.

If you have any other questions, feel free to contact us again. You can
find additional support at support forums at community.htc.com. There is
also a customer satisfaction survey for you to take if you are
interested.

Philip
HTC Technical Support
www.htc.com
www.twitter.com/htc
SPRINT, YOU ARE A GROUP OF LIERS, THE ABOVE IS THE EMAIL I RECEIVED
TODAY FROM HTC. Please read the email you sent me on May, 11, 2009.
================================================== ===========

UPDATE, Sprint is giving me a $20 credit each month until my contract expires in 2012. They also are sending me a formal apology letter in the mail that I will scan and post when I get it.

[horndoctor]

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

No biggie!
6.1 is faster anyway!