Another touch pro sync issue!!!

[reddragon022]

Ok, I have 2 touch pros (me and wife)...My active sync works on my touch pro but not her phone anymore. Been like this for a couple months now and just gave up on her phone ( she hates it when I put energyrom or twisted on my phone). But till now, her keyboard is messed up so I have to take it to sprint and get a refurb one. I search a lot more threads but didn't find a fix yet and also went to start menu > settings > connections > USB to PC, soft reset, hard reset, boot loader, and still nothing. I know how to do the sd card thing but not with an exe file (sprint stock rom).

(My touch pro does active sync and connect to pc on any computer or PS3, but her phone doesn't)

Hopefully someone can help me so I can put the stock rom and relock it back to take her phone to sprint.