TP2 replacement for TP - Page 2

hec · #11 (**permalink**) 12-30-2009, 09:25 AM

Quote:

Originally Posted by brushrop03

I figured as much. I dont want to pay that $100 and get a refurb'd TP. If they offered me my upgrade now that would be great, but that's not for some time so they probably won't

Note that if you have Total Equipment Protection, you won't have to fork out any money for a mechanical or electrical defect. Take it to a Sprint Phone Repair Center (Store locator: http://storelocator.sprint.com/Store...earchform.aspx ), and they'll replace it for free; if they have to order one for you, you may have to wait a few days.

#12 (**permalink**) 12-30-2009, 09:54 AM

Quote:

Originally Posted by hec

Note that if you have Total Equipment Protection, you won't have to fork out any money for a mechanical or electrical defect. Take it to a Sprint Phone Repair Center (Store locator: http://storelocator.sprint.com/Store...earchform.aspx ), and they'll replace it for free; if they have to order one for you, you may have to wait a few days.

I see. the deductible only comes into play when its been lost/stolen/water damage?

**Dr.8820** · #13 (**permalink**) 12-30-2009, 12:38 PM

Quote:

Originally Posted by brushrop03

I see. the deductible only comes into play when its been lost/stolen/water damage?

yes, only then will you pay the deductible.

#14 (**permalink**) 12-30-2009, 01:08 PM

Talking to Sprint "Level 2" Tech support, and they said they use forums for troubleshooting. lol

iceturkee · #15 (**permalink**) 12-30-2009, 01:15 PM

i called sprint tuesday because part of my charger is toast. i can still charge via usb on my laptop but not from wall outlet. the rep was shocked to hear that a new charger hadn't been ordered when the tp2 was ordered. so i need to take the stuff to the repair center and have them give me a new charger!

HKO10 · #16 (**permalink**) 12-30-2009, 02:35 PM

I got my TP replaced for a TP2 but I definitely had to fight for it... Is this your first TP or your 3rd? I think that also plays a big role in your argument as well. It's all bout what you say and how you come about. CS is no help, if it's not going your way, ask to be forwarded to Escalations.

#17 (**permalink**) 12-30-2009, 03:17 PM

Their tech support is so stupid. I got up to "Level 2" Tech support.

Neways, there sending me another TP. This will be my 2nd replacement

sah0724 · #18 (**permalink**) 12-30-2009, 04:04 PM

My TP is still going strong for almost a year now and still now issues except of the software side.

I have no insurance on my phone so I'm pretty darn scared... I'm still on SERO 1250 as well.

So I wanna upgrade but I lose SERO but I gain insurance.