Can't do a hard reset

[jeriel25]

I am having the same problem but when the phone boots up normally it never fully boots up. I am running the energy rom by CMYLXGO. Is my phone a brick?

[kcaegis45]

Originally Posted by drjonz

I bought my TP new from Alltel last May and I'm still not able to rest it by holding the buttons. I've always had to use the Clear Storage option.

Maybe it's not a defect. I wonder if there are more TP that can not reset using the buttons?

[jeriel25]

I just flashed my TP back to the original stock ROM and now its working... I am even able to do a hard reset... can anyone give a good ROM to use I have version 2.01 right now (Stock is boring)

[boggsie]

Originally Posted by jeriel25

I just flashed my TP back to the original stock ROM and now its working... I am even able to do a hard reset... can anyone give a good ROM to use I have version 2.01 right now (Stock is boring)

That is interesting ... as I understand it, the stock rom doesn't touch the bootloader, which controls the (button) functions you were trying to, and eventually used to perform the hard reset.

Best regards,
-boggsie

[kcaegis45]

Originally Posted by boggsie

That is interesting ... as I understand it, the stock rom doesn't touch the bootloader, which controls the (button) functions you were trying to, and eventually used to perform the hard reset.

Best regards,
-boggsie

Are u saying that with the stock rom, one can not do a hard reset using the vol down, enter key (center button) and power button?
If that is the case, then it make sense that I can't do a hard reset that way. Please explain. Thanks

[Bridlar77]

is the phone powered off when you are doing this? If not the phone needs to off before doing this.

[kcaegis45]

Originally Posted by Bridlar77

is the phone powered off when you are doing this? If not the phone needs to off before doing this.

The phone is powered off before I try the hard reset with the buttons.
Only way I can hard reset is using the Clear Storage program.
The buttons don't work for me. DRJONZ has the same issue as me.
If I read BOGGSIE reply correctly, it might be because of the stock rom.
Please correct me if I am wrong someone.

[boggsie]

Originally Posted by kcaegis45

Are u saying that with the stock rom, one can not do a hard reset using the vol down, enter key (center button) and power button?
If that is the case, then it make sense that I can't do a hard reset that way. Please explain. Thanks

I was trying to imply just the opposite. When the phone is off and you press (Vol-Down+D-Pad+Power) the ROM has absolutly nothing to do with the behavior. At that point you are interacting solely with the BootLoader (BL). You seem to have indicated that you loaded a new ROM and the behavior of the BL of your device changed ... which should not be the case.

With the power off (completely off, not in hibernate mode) you should be able to press (Vol-Down+D-Pad+Power) and get a prompt to wipe your personal information.

Best regards,
-boggsie

[TheDoctor1971]

On my touch pro it requires 3 hands and a foot to hard reset :P You hold down volume down, the center dpad, the power button and the soft reset button with the stylus until it gives you the prompt. I think you're forgetting the soft reset button on your attempts.

The same selections without the center d-pad gets you into bootloader mode for flashing.

[kcaegis45]

Originally Posted by boggsie

I was trying to imply just the opposite. When the phone is off and you press (Vol-Down+D-Pad+Power) the ROM has absolutly nothing to do with the behavior. At that point you are interacting solely with the BootLoader (BL). You seem to have indicated that you loaded a new ROM and the behavior of the BL of your device changed ... which should not be the case.

With the power off (completely off, not in hibernate mode) you should be able to press (Vol-Down+D-Pad+Power) and get a prompt to wipe your personal information.

Best regards,
-boggsie

I have a SPRINT stock rom (ver 2.01.651.6) and I power off (holding the power button till it says that 'power will be turned off, and you may lose data ......" ) and then tap yes. After it powers off, sometimes I wait mins or hours then I try to use the 3 buttons to hard reset. But to no avail. The TP just powers back on with the Touch Pro word then sprint splash logo, then MW 6.1, then launching TF3D then Today page. I can only reset using the CLEAR STORAGE program. Do you or anyone have any idea why I can't hard rest using the buttons? I don't seem to be the only one that can't hard reset with the 3 buttons (see several post above from DRJONZ)