2nd Alltel Touch Pro acting like my first already-NEED HELP PLEASE!!

cuppa-coffee · #1 (**permalink**) 12-07-2009, 10:37 PM

Any help would be greatly appreciated. Everything is original on the phone. I have not altered the phone at all. This is my 2nd Alltel phone in about 2 months. The 2nd phone is starting to act like the first one. Every 4-5 days the phone begins to act really sluggish and unresponsive. It stays this way for 3-4 hours even after multiple soft resets and taking the battery out numerous times. Then finally if I leave it alone for 30 minutes the TouchFLO 3D begins to work again. The TouchFLO 3D won't show up during the 30 minute wait. The rest of the phone works during this 30 minute window, but extremely slowly and sluggish. Are there any fixes for this behavior other than changing the stock ROM? I'm not comfortable flashing my phone. I'm not that tech. savvy. Any help/suggestions would be great. Thanks in advance.....

michaelwood16 · #2 (**permalink**) 12-07-2009, 10:52 PM

Try a hard reset. I hate the alltel touch pros. I have been through 4 of them and going onto my 5th. Also look into flashing, it is almost idiot proof. I did it lol.

cuppa-coffee · #3 (**permalink**) 12-07-2009, 11:09 PM

Newbie question here.....will a hard reset wipe out all emails, text messages, favorites, etc. that I have on the phone now? also, how do i hard reset? Thanks for the help. If there's any other suggestions besides flashing a new ROM, that would be great.

DMWagner · #4 (**permalink**) 12-08-2009, 01:51 AM

Yes it will wipe all your data, all it will do is return your phone to the exact condition it was in when you got it.

Did you update the ROM on your phone? There is an updated ROM that corrects the symptoms you describe.

http://software.alltel.com/software....&platformID=12

Performing this update will also wipe all your data.

cuppa-coffee · #5 (**permalink**) 12-08-2009, 01:11 PM

my phone is brand new (3 weeks old) from an Alltel store. Shouldn't it be loaded with the newer software or "bug" fix? I just want to make sure before I delete/reset my phone.

DMWagner · #6 (**permalink**) 12-08-2009, 09:03 PM

None of mine had the new ROM on them. They all came with the original ROM and I got mine last month.

Goto settings, system, device information

ROM Version 2.01.671.1 date 5/08/09 is the latest stock Alltel ROM.

cuppa-coffee · #7 (**permalink**) 12-09-2009, 08:20 PM

Thanks for all the suggestions with my problem. I resolved it today. I got a new phone from my Alltel retail store. This will be my 3rd Touch Pro in 2 months. Hopefully I won't be back on here asking "Please Help" comments.

DMWagner · #8 (**permalink**) 12-10-2009, 02:14 AM

Good luck to you.