Will not connect to PC anymore

jalan · #1 (**permalink**) 10-30-2009, 11:35 AM

I have a Sprint Touch Pro 2. It has connected to both ActiveSync and WMDC in the past on an XP machine and a Vista machine.

Now, however, when I connect it to the computer (Vista 32-bit) with WMDC with a USB cable, I get nothing but the charging indicator.

I am no longer prompted whether I want to connect using ActiveSync or as drive access. (I've confirmed that the setting is set to ask me my preference on that). I have also confirmed that the connections setting to connect via USB to the PC is checked.

When I disconnect the USB cable, the charge light goes away. When I connect it again, the charge light comes back. I have tested 4 different USB cables on 3 different PC's. Same result.

After trying everything that I can think of, I did a HARD reset. The first thing that I did after the restart of the hard reset was plug it into the computer. Nothing. I only get the charging indicator.

Any ideas?

subzero1313 · #2 (**permalink**) 10-30-2009, 11:37 AM

Silly question, but did you hook up to an exchange server?

**WhiteBlazer01** · #3 (**permalink**) 10-30-2009, 11:40 AM

I actually had this same problem with my TP1, but it was fixed after a hard reset. Not sure what the cause is.

jalan · #4 (**permalink**) 10-30-2009, 12:07 PM

I do sync to exchange, but after the hard reset, I did NOT set the exchange server sync up first. I just plugged it in.

subzero1313 · #5 (**permalink**) 10-30-2009, 12:10 PM

idk then. I just know if youre on an exchange you have to deactivate it before you can active sync

migz1134 · #6 (**permalink**) 10-30-2009, 12:18 PM

Quote:

Originally Posted by jalan

I have a Sprint Touch Pro 2. It has connected to both ActiveSync and WMDC in the past on an XP machine and a Vista machine.

Now, however, when I connect it to the computer (Vista 32-bit) with WMDC with a USB cable, I get nothing but the charging indicator.

I am no longer prompted whether I want to connect using ActiveSync or as drive access. (I've confirmed that the setting is set to ask me my preference on that). I have also confirmed that the connections setting to connect via USB to the PC is checked.

When I disconnect the USB cable, the charge light goes away. When I connect it again, the charge light comes back. I have tested 4 different USB cables on 3 different PC's. Same result.

After trying everything that I can think of, I did a HARD reset. The first thing that I did after the restart of the hard reset was plug it into the computer. Nothing. I only get the charging indicator.

Any ideas?

I had a similar problem. If you have another device try to connected to make sure the USB wires are not at fault. if you establish a connection with another device using the same wires it means your touch pro 2 mini usb connection is damage.
I was getting the same problem my device would only be able to charge and not establish connection. I call sprint to get a replacement.

i360 · #7 (**permalink**) 10-30-2009, 12:25 PM

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

check settings in settings/connections/usb to pc

brnail · #8 (**permalink**) 10-30-2009, 01:19 PM

I had the same problem with a TP1 and XP Pro 64. I tried everything, or so I thought. I ultimately rebooted the PC and this solved the problem.

I previously had the same issue and reinstalled ActiveSync on the PC, which solved the problem.

Hope this helps.

BOO B) · #9 (**permalink**) 10-30-2009, 01:25 PM

I have had this with all my phones at 1 time or another. A restart of my PC always fixed it.

BOO B)

savaytse66 · #10 (**permalink**) 10-30-2009, 01:39 PM

I have this problem too every once in a while, and I find that doing a soft reset of the phone usually fixes things.