Will not connect to PC anymore

jalan · #1 (**permalink**) 10-30-2009, 11:35 AM

I have a Sprint Touch Pro 2. It has connected to both ActiveSync and WMDC in the past on an XP machine and a Vista machine.

Now, however, when I connect it to the computer (Vista 32-bit) with WMDC with a USB cable, I get nothing but the charging indicator.

I am no longer prompted whether I want to connect using ActiveSync or as drive access. (I've confirmed that the setting is set to ask me my preference on that). I have also confirmed that the connections setting to connect via USB to the PC is checked.

When I disconnect the USB cable, the charge light goes away. When I connect it again, the charge light comes back. I have tested 4 different USB cables on 3 different PC's. Same result.

After trying everything that I can think of, I did a HARD reset. The first thing that I did after the restart of the hard reset was plug it into the computer. Nothing. I only get the charging indicator.

Any ideas?

subzero1313 · #2 (**permalink**) 10-30-2009, 11:37 AM

Silly question, but did you hook up to an exchange server?

**WhiteBlazer01** · #3 (**permalink**) 10-30-2009, 11:40 AM

I actually had this same problem with my TP1, but it was fixed after a hard reset. Not sure what the cause is.

jalan · #4 (**permalink**) 10-30-2009, 12:07 PM

I do sync to exchange, but after the hard reset, I did NOT set the exchange server sync up first. I just plugged it in.

subzero1313 · #5 (**permalink**) 10-30-2009, 12:10 PM

idk then. I just know if youre on an exchange you have to deactivate it before you can active sync

migz1134 · #6 (**permalink**) 10-30-2009, 12:18 PM

Quote:

Originally Posted by jalan

I have a Sprint Touch Pro 2. It has connected to both ActiveSync and WMDC in the past on an XP machine and a Vista machine.

Now, however, when I connect it to the computer (Vista 32-bit) with WMDC with a USB cable, I get nothing but the charging indicator.

I am no longer prompted whether I want to connect using ActiveSync or as drive access. (I've confirmed that the setting is set to ask me my preference on that). I have also confirmed that the connections setting to connect via USB to the PC is checked.

When I disconnect the USB cable, the charge light goes away. When I connect it again, the charge light comes back. I have tested 4 different USB cables on 3 different PC's. Same result.

After trying everything that I can think of, I did a HARD reset. The first thing that I did after the restart of the hard reset was plug it into the computer. Nothing. I only get the charging indicator.

Any ideas?

I had a similar problem. If you have another device try to connected to make sure the USB wires are not at fault. if you establish a connection with another device using the same wires it means your touch pro 2 mini usb connection is damage.
I was getting the same problem my device would only be able to charge and not establish connection. I call sprint to get a replacement.

savaytse66 · #7 (**permalink**) 10-30-2009, 01:39 PM

I have this problem too every once in a while, and I find that doing a soft reset of the phone usually fixes things.

nutzy19 · #8 (**permalink**) 10-30-2009, 02:46 PM

do you guys use tethering?? Ive noticed this after I use tethering. I have to boot up the tethering app and manually disconnect it . Works afterwords.

Nagrom Nniuq · #9 (**permalink**) 10-31-2009, 12:26 PM

I have this same problem. I have hard reset my phone, flashed a new ROM, flashed a stock ROM, rebooted my computer, rebooted my phone, messed with active sync settings, tried 2 different WM phones, tried 2 different cables (both phones and both cables work on another computer). Nothing works. Any ideas? I cannot sync ANY of my WM phones with my computer.

jambaj0e · #10 (**permalink**) 10-31-2009, 12:46 PM

Argh! I'm having the same problem with my Touch Pro 2, and it started yesterday. All of a sudden, I just can't sync anymore. This is very frustrating because I want to HardSPL and change ROM!