Sprint now replacing Touch Pro w/ Touch Pro 2!

[Dr.8820]

Originally Posted by buckstar0814

Please, for those that have replied to my post, re-read it. This is a business. I will do my job and do what Sprint tells me but Sprint has not said replace the TP1 with the TP2. If they did I would. End of story.

For the person who said something about the unemployment line think, I may be there along with many others from Sprint that have been laid off due to cut backs because of people like you scamming the system. Thanks.

you must work at the baymeadows store in jacksonville...keep turning them away...when they jump ship, i'm sure sprint will reward you for being a company man.

[Rippa_MD]

Originally Posted by buckstar0814

Please, for those that have replied to my post, re-read it. This is a business. I will do my job and do what Sprint tells me but Sprint has not said replace the TP1 with the TP2. If they did I would. End of story.

For the person who said something about the unemployment line think, I may be there along with many others from Sprint that have been laid off due to cut backs because of people like you scamming the system. Thanks.

http://www.youtube.com/watch?v=M2lfZg-apSA

what store are you (and other sprint techies who responded) located at so people can get in line and be told 'no TP2 for you!!'

don't you get it by now? cell companies make their $$$ on their monthly service charges and not their equipment.
you could be the straw that broke the camels back. hypothetical customer will go else where and that's revenue lost. Sprint is a business and so is fill in competitor's name here.

[shatner]

he doesnt get it guys.

buck, since you were talking directly at me, if cracked chrome, non blank functional screen, and separated slider accounts for SCAMMING, then you will be in the unemployment line for ineptitude. Not to mention the type of employee I would actively seek out store and regional management about if I am treated like a criminal or scammer for spending 300.00 every 18-24months and having 4 lines and full TEP with your company. Get it right man, and Rippa, ditto on your logic.


Can we get on topic please? Sorry for taking the bait again folks, I will let Buck fade into the foggy yellow ether.

[williegt]

buck, blame the ASC who leaked the memo informing all these people who want to scam the system. If it wasnt for that person this problem would not have havent

[buckstar0814]

Shatner I think it is you who needs to get it right. I clearly said in my first post that those that have actually had issues with the original tp1 should be taken care of, but instead of reading and comprehending you have become disproportionately angry. My issue is with the scammers who are learning to do it here. The fact that you have gotten so mad lets me know exactly which category you fall in.

I get what you are saying about customer service but this thread doesn't seem to be about that, it seems to be about spreading misinformation which makes the people, both customers and those who work for sprint to have a hard time. Like I already stated, if you have had legit issues repeatedly there is a system in place to help you, if the TP2 is what Sprint tells me to give you, that is what you will get, but I have yet to see that come up as a replacement option. That isn't to say it hasn't but I have yet to see it personally.

I apologize to the OP for getting off topic, I respect this forum and the right to create any thread you want. I deal with nitwits day in and day out who try to get over on Sprint every chance they get and a thread teaching them how just kind of irked me.

[jayweezie21]

Originally Posted by williegt

OK a few things. One the leaked memo NEVER said anything about replacing it with a TP2. So I do not know where people got that. the memo said the list has been increased to models that customers have switched to from the TP. So some people need to go read it again. And the unit has to not be repairable. If the tech can repair it then it has to be repaired. If the TP2 is not in stock and there are other models in the same priority then a new one can not be ordered. 3, this memo is 3 weeks old so how do we know that a new memo did not go out after someone leaked the original memo. This wouldnt be this hard if people didnt go into a store acting like they knew more than the employee. This info I got from a DM so I think it would be accurate

Oh and whomever said it was a recall, they are wrong. Sprint and HTC never publicly said anything was wrong. Only reason we know of this was due to a leaked memo. If it were a recall they would need to inform everyone and have the device replaced whether it was defective or not. the memo only stated this model is the highest exchange rate so they want to get people out of this model. Nothing about it being defective.

why are you so mad? you have an unlocker if you have the tp...we dont...soon to come though.

also, the rep when i got my tp2 OFFERED me a tp2 in exchange for my tp..among the other phones on the wel list. my idea is this...i see you have a low post count and a new member soooo...fly to pa. go to the macarthur road store and theyll hook it up...

no need to be hostile or whatnot...we have stock...if you have a tp you have it all, why the rush?

[spectheintro]

Originally Posted by buckstar0814

Please, for those that have replied to my post, re-read it. This is a business. I will do my job and do what Sprint tells me but Sprint has not said replace the TP1 with the TP2. If they did I would. End of story.

http://slickdeals.net/forums/attachm...7&d=1255499586

Taken from the text of the message: "The HTC Touch Pro has the highest service level of any phone - more than double that of any other Sprint smart device - and is driving the majority of multiple exchange and service-related escalations. Because of this high service level, we are encouraging ASCs to *proactively* move Touch Pro customers to a different replacement model when an exchange is required."

It then goes on to list the appropriate phones for exchange and EXPLICITLY states that a customer does NOT need to meet the minimum service level (3 exchanges) to be eligible for this.

What YOU are doing is stepping in and determining who is or isn't worthy of a swap. And it's not your place. Sprint has given you a list of phones to offer, and told you to swap the Touch Pro out for ANY of these. If someone asks for the TP2, that's the end of the story, assuming their phone warrants an exchange to begin with. Now you have discretion INSOFAR as whether or not someone's phone warrants that exchange, but frankly, Sprint is telling you to err on the side of swapping.

You may think you're helping the company by weeding out freeloaders, but the fact is, if they have a legitimate issue (or are whiny babies) they WILL call Sprint or try again, and take up more company resources, until they either a.) get their phone replaced, or b.) get rejected enough times to stop, and *in the process* consume more company resources than a new phone would have cost Sprint in the first place. Now if the phone's defection rate was low enough that this didn't happen a lot, Sprint probably wouldn't care. But it's clearly not an ok phone, so while you dispense moral justice, your company suffers by either lost customers or increased service time.

[buckstar0814]

Ok, you just posted a quote from me saying if sprint tells me to replace it with a tp2 i would. They haven't yet.

I am sorry but your link is broken and I can't respond to it but I can tell you I get internal email from Sprint which I comply with, not what has been "leaked" out to the internet.

I will continue to weed out the seekers, it is part of my job. Please read and comprehend before you post.

[spectheintro]

Originally Posted by buckstar0814

Ok, you just posted a quote from me saying if sprint tells me to replace it with a tp2 i would. They haven't yet.

I am sorry but your link is broken and I can't respond to it but I can tell you I get internal email from Sprint which I comply with, not what has been "leaked" out to the internet.

I will continue to weed out the seekers, it is part of my job. Please read and comprehend before you post.

Not quite. First, I comprehend perfectly--you seem to be the one having trouble understanding the implications of your actions. Perhaps bolding would help you.

I will do my job and do what Sprint tells me but Sprint has not said replace the TP1 with the TP2.

This is where you are wrong. I quoted the internal Sprint directive, and have attached the proof as well.

Your job is NOT to weed out the seekers--you are a repair technician, not an auditor. Your job is to examine a phone, determine if it is defective, and if it is, repair/replace it. Sprint has issued official notice that in the case of the TP, they want you to follow specific steps. You do not get to choose which phone to replace it with in this scenario; that is the customer's choice. You seem to have a fundamental misunderstanding about what your role is in your company, and as a result, you're probably costing them money in your misguided efforts to enforce what you think your duty is.

I would suggest you take another look at your job description and the memo I attached before you ask me to "read and comprehend."

[buckstar0814]

Ok, where to start... You once again have not read what I posted because no where in any post have I stated my actual job title, and no, I am not a technician, for all you know I could be an auditor.

Also, I will read my Sprint documents from their secure server and not randomly off the internet from sites like slickdeals.net. You should try to understand that not everything on the internet is true, but seeing as how you seem to believe your own misconceptions of the truth I doubt you will be able to comprehend this. (did putting it in bold help you?)

I am done with this, I have made the statement I wanted to and don't wish to derail this thread any further.