Quote:
Originally Posted by buckstar0814
Ok, you just posted a quote from me saying if sprint tells me to replace it with a tp2 i would. They haven't yet.
I am sorry but your link is broken and I can't respond to it but I can tell you I get internal email from Sprint which I comply with, not what has been "leaked" out to the internet.
I will continue to weed out the seekers, it is part of my job. Please read and comprehend before you post.
|
Not quite. First, I comprehend perfectly--you seem to be the one having trouble understanding the implications of your actions. Perhaps bolding would help you.
Quote:
|
I will do my job and do what Sprint tells me but Sprint has not said replace the TP1 with the TP2.
|
This is where you are wrong. I quoted the internal Sprint directive, and have attached the proof as well.
Your job is NOT to weed out the seekers--you are a repair technician, not an auditor. Your job is to examine a phone, determine if it is defective, and if it is, repair/replace it. Sprint has issued official notice that in the case of the TP, they want you to follow specific steps. You do not get to choose which phone to replace it with in this scenario; that is the customer's choice. You seem to have a fundamental misunderstanding about what your role is in your company, and as a result, you're probably costing them money in your misguided efforts to enforce what you think your duty is.
I would suggest you take another look at your job description and the memo I attached before you ask me to "read and comprehend."