Sprint now replacing Touch Pro w/ Touch Pro 2! - Page 34

**aznmode** · #**331** (**permalink**) 10-20-2009, 08:30 PM

Any one else have luck in any of the stores in the Bay Area? Preferably San Jose, or anywhere within 50 miles of San Jose.

Skelator03 · #**332** (**permalink**) 10-20-2009, 08:32 PM

Make sure you guys have had 3 replacements in 6 mo i personally made sure i had 3 in 2 weeks

hc3cuz · #**333** (**permalink**) 10-20-2009, 09:16 PM

Quote:

Originally Posted by tommydorns

yeah but did you have to renew your contract?

nope!

ms_sarcastic · #**334** (**permalink**) 10-22-2009, 04:16 AM

What about if your TP screen is cracked but there was and is still internal problems?

When I slide my keyboard out to text or type in any info anywhere, after the screen flips anything you type does not show up. It's pretty much invisible and you have to either guess that you're typing without errors, or close the keyboard, wait the second for the screen to switch back, and then you can see what you typed... highly annoying. It did this even before the screen cracked, but of course I doubt any tech would believe me. Hmm..

In the event you still have to go through Asurion, do you pay the $100 and get a TP, or a TP2? 'Cause, hell, even at $100 it'd be worth it after 3 TP's.

**cornelious2** · #**335** (**permalink**) 10-22-2009, 05:22 AM

the crack in the screen will most likely disqualify you and make you have to go through asurian.

IsLNdbOi · #**336** (**permalink**) 10-22-2009, 05:45 AM

Sprint will send you to Asurion if you have a crack in your screen.

I got another replacement yesterday for my TP. They gave me another refurb. TP and this one goes into a reset loop if it's reset while plugged in / charging.

Dunno what to do anymore. Every replacement TP they give me has some problem / defect.

a_c_s · #**337** (**permalink**) 10-22-2009, 09:52 AM

I am on my second TP2 and this one is new vs the first, which was a terrible refurb that reset 15 times a day and hard reset yesterday morning. It took a LOT of effort to get it though. I had to have a ticket created at the store, then had a phone rep call the store and tell the mgr to order it for me since he would not originally. Then the next day when it was in, he made me sit for an hour while he tried to confirm information with the store that gave me the refurb, who of course claimed they did not have any in stock and did not recall giving me one. I finally got account services on the line to move the process forward and the a-hole store mgr begrudgingly gave me the phone... the new one is much more stable...but TP2s are extremely hard to track down right now... for those with legitimate TP1 issues, I would honestly advise waiting a couple weeks for them to hit the stores...several other stores told me they would have gladly given me one to replace a string of defective TP1s had they had them in stock...I unfortunately ended up dealing with a bad apple at the store most convenient to me, but not sure it was worth the effort and hours spent on the phone getting bounced around...

dynofrk666 · #**338** (**permalink**) 10-22-2009, 10:24 AM

Sprint replaced my faulty TP with a TP2, no problems, no hassle. Went to the store on friday and had my TP2 on monday! Brand new, not a refurb.

It seems like every sprint store is different, the sprint store that I went to told me it didnt matter if it was your first TP or your 5th TP, if it's broken they would replace it with the TP2.

lgmayka · #**339** (**permalink**) 10-22-2009, 11:13 AM

Quote:

Originally Posted by ms_sarcastic

When I slide my keyboard out to text or type in any info anywhere, after the screen flips anything you type does not show up. It's pretty much invisible and you have to either guess that you're typing without errors, or close the keyboard, wait the second for the screen to switch back, and then you can see what you typed... highly annoying. It did this even before the screen cracked, but of course I doubt any tech would believe me.

This is a registry (software) issue. Some application you loaded must have turned on ClearType On Landscape. That option doesn't work properly on the Touch Pro. You can turn off ClearType entirely, or just turn it off on landscape.

STILLSPRINTIN · #**340** (**permalink**) 10-22-2009, 06:39 PM

Woohoooo!!! Just took two tp's into a service center, tech was about to order me a tp, I asked if there are options, he replies "yes." He gave me about 7 different options, I heard TP2, got a big grin on my face and I said...You order now!.....Don't give up people, it took me almost two weeks to find the right 3rd party store to be willing to do this! Corporate didn't even want to do it, and even some 3rd party people lied to me and said they took the TP2 out off the Wel list...