Sprint now replacing Touch Pro w/ Touch Pro 2!

[Systom]

Originally Posted by dibara2003

Nope... the manager never called me back and they never answer their phone during the day. Really sucks for people like us who have legit problems.

Did you manage to get a replacement?

Why not do a follow up call/visit to figure out what the hell? And I haven't done or tried anything yet, haven't had the time. May call the store up and I may go in on wednesday.

[mdc4115]

anyone know if verizon is doing the same thing. i got my touch pro from them a few months ago when it was $100 for free because we had an upgrade on our plan. i do have insurance on it so i could say it just runs slow and stuff.

[dibara2003]

Originally Posted by Systom

Why not do a follow up call/visit to figure out what the hell? And I haven't done or tried anything yet, haven't had the time. May call the store up and I may go in on wednesday.

Been too busy to go in. They tend to not answer their phones since it's a 2 man operation in there. I know I recommended against it, but try the Ala Moana Blvd. store. Their manager may do things differently. Anyhow, whatever you do, PM me with your results.

[IsLNdbOi]

Originally Posted by Rippa_MD

dude just do an advance exchange on that phone

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

enter a zippy that's in alaska to get over the first screen that sends you to a local repair center.

should have a phone in two-three days probably on Thursday/Friday if you submit tonight.

I know you could activate the phone online but call to activate it and ask the rep to add the
$7 insurance to it since it's a phone from the exchange program...

all though I think $4 insurance covers exchanges; the $3 more is to cover lost phone or water-damage claims for assurion minus $100 deductible. With the $7.00 the tech at your store won't have excuses when the replacement phone starts to act up.

Went to another Sprint store and explained everything that had happened. The tech spent an hour trying to "fix" this messed up replacement the first store gave me, but after that hour he came out and said that he'd replace it for free this time and that the replacement should be in by Wednesday. I'm guessing he's ordering me a refurbished TP1.

[EvilJames]

Since I got my Touch Pro in November of last year till today I have had the phone replaced 7 times. No joke. Some where phone related failures and some where other issues out side of the phone failing. Everytime i have had the phone replaced I called and then got a phone. Untill this last time. This last time I had to go to the store directly. Then they ups it to my house and now I am looking up apps and cabs to make the phone do everything I want.

Approx 6 weeks ago sprint made a change in policy to make people go to the store for exchange so they could check to make sure the phone was damaged. According to the person I talked to sprint was having issue with phones being returned over the phone that had nothing wrong with them.

Also sprint started a new program called the "Well program" (not sure if well is spelled that way or not) but if you have had your phone replaced 3 times in the last 6months they will upgrade you to a different phone. You will get 1 of 3 choices that are supposed to be close to the same thing.

[FlowingAway]

My fiance is on her 3rd TP1, soon to be 4th since Sprint would not give her the TP2.

There is a list of phones you can switch to if you keep having problems with a certain phone, such as the TP1 (which apparently Sprint is trying to faze out ASAP). I saw the list with my own eyes, the TP2 is there, but out beside each phone it either says "Yes" or "No" and the TP2 had "No" beside it.

This is in Knoxville, TN btw. The reason I bring that up is because I told him last night "I frequent message boards about WM phones and there are people everywhere getting TP2's without a problem" (last night we were offered a Snap or Treo Pro) His response was that the people getting the TP2 were probably in larger cities, or "bigger markets". Do you guys think there's something to that, or we just have had bad luck so far?

We got another TP1 sent to us in the meantime. I figure if this one works, cool. If not, take it back in and maybe the TP2 will be available the next time.

[wesd]

I'm going to guess that Sprint is trying to deplete their stock of refurbed TP's. I'm sure they get phones returned that really don't have issues, but there are others that issues don't show up just from simple tests. My Mogul worked fine 99% of the time, but the 1% of the time that it turned the phone off by itself (about every 2 days) and I would miss calls and never realize the phone was off. That's a defect, the Tech person probably said it worked "Fine" and that I abused the system, but that's not the case at all.

I also don't like being forced to the stores. The local store here (much improved over the past year) is way too busy, and I loathe taking at least an hour to go there to deal with them, especially when they say "Call Asurion".

[99accordv6]

Originally Posted by EvilJames

Also sprint started a new program called the "Well program"

The WEL has been around for a LONG time.

Corporate repair stores use it to their own discretion. Do it too much and it get put on their record and when they get audited by Sprint officials then their store can get in alot of trouble.

Trust me this is not a NEW program. Its been around for ages and is not to be used on everyone that has multiple claims on their account.

[Bugsy]

Finally! after 5 Touch Pro's Sprint is going to give me the TP2. They have sent m 4 refurbs and this last one was brand new in the box. All of them had the same issue of Freezing on the charger and neverending virbrate after email notification.

Sprint was very relutant to give me a different device at first. They offered me the palm Pre, as a comprable replacement.. No effing way.


anyway, my TP2 should be here Thursday!

[havox22]

Originally Posted by Bugsy

Finally! after 5 Touch Pro's Sprint is going to give me the TP2. They have sent m 4 refurbs and this last one was brand new in the box. All of them had the same issue of Freezing on the charger and neverending virbrate after email notification.

Sprint was very relutant to give me a different device at first. They offered me the palm Pre, as a comprable replacement.. No effing way.


anyway, my TP2 should be here Thursday!

did u go to the store today??? did they order it from the warehouse???