Sprint now replacing Touch Pro w/ Touch Pro 2! - Page 31

IsLNdbOi · #**301** (**permalink**) 10-19-2009, 06:05 PM

Went to two Sprint stores / repair centers today. At the first one, they kept telling me that they'd have to charge me the $100 deductible since all I have on my plan is the "$4.00 a month Equipment Insurance Premium". Then I told them that others have been able to go into a store and just get the phone replaced. The agent then took my phone, went to the back and came out with another TP. She handed it to me and said, "We'll make a one time exception for you today".

I took the TP and looked at it. It was working, but physically / cosmetically it looked like it had been through a war and the slider mechanism is rough / doesn't slide evenly. The screen also has a delayed response (even after hard resetting the device). So I took this dilapidated TP and walked out of the store in d isgust.

Drove to another repair center and explained what just happened. The manager at this store said that the previous store should never have let a customer walk out with a phone in the condition this replacement TP is in, but then he said he couldn't help me since the phone came from another store. He added a note to my account though saying that the phone is in a junked condition and should have been discarded.

Not sure what to do now. I've called CS and retentions before and no one is budging.

mikejones13 · #**302** (**permalink**) 10-19-2009, 06:09 PM

Can you go back to the store and get the other one back. If so I would then go to the other repair store and see what they can do. That sux man hope you get it figured out

IsLNdbOi · #**303** (**permalink**) 10-19-2009, 06:14 PM

Unfortunately that first store I went to is on the other side of town and I won't be able to go back there until next week.

This makes me so angry. I feel like leaving Sprint, but my plan has got a hold on me.

mikejones13 · #**304** (**permalink**) 10-19-2009, 06:17 PM

You should call that store and talk to the manager. If he can look at the notes from the other store he will see they messed up big time. Other than that, if possible go to that store and get that phone back before they send them to sprint.

Rippa_MD · #**305** (**permalink**) 10-19-2009, 06:36 PM

Quote:

Originally Posted by IsLNdbOi

Unfortunately that first store I went to is on the other side of town and I won't be able to go back there until next week.

This makes me so angry. I feel like leaving Sprint, but my plan has got a hold on me.

dude just do an advance exchange on that phone

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

enter a zippy that's in alaska to get over the first screen that sends you to a local repair center.

should have a phone in two-three days probably on Thursday/Friday if you submit tonight.

I know you could activate the phone online but call to activate it and ask the rep to add the
$7 insurance to it since it's a phone from the exchange program...

all though I think $4 insurance covers exchanges; the $3 more is to cover lost phone or water-damage claims for assurion minus $100 deductible. With the $7.00 the tech at your store won't have excuses when the replacement phone starts to act up.

**cornelious2** · #**306** (**permalink**) 10-19-2009, 06:54 PM

personally the tmobile variant using the wmdeals code is sounding better and better... I think the cdma variants of these phones are more of an afterthought than anything. are any att fuze / euro TP users having any issues similar to this?

Systom · #**307** (**permalink**) 10-19-2009, 09:10 PM

Quote:

Originally Posted by dibara2003

^ Second. If anyone has access to that memo, please PM it to me.

You never got your replacement yet from the store on Dillingham?

dibara2003 · #**308** (**permalink**) 10-19-2009, 09:11 PM

Quote:

Originally Posted by Systom

You never got your replacement yet from the store on Dillingham?

Nope... the manager never called me back and they never answer their phone during the day. Really sucks for people like us who have legit problems.

Did you manage to get a replacement?

banzaiwolfe · #**309** (**permalink**) 10-19-2009, 11:35 PM

Quote:

Originally Posted by one80oneday

I finally got my NIB TP2 today. Took a lot of work tho. First I went to Sprint Corp Store and asked about the probs I was having. Half hour later they said they'd just replace my TP with a new model which would come in a few days. Waited, went in and they didn't order it. Called the next day and they still didn't order it so they placed the order for real this time. The next day they said they had my phone but it was TP1. I said the rep told me I'd get a TP2 cus of all the probs with TP1 and he said it would take another few days. Today I called and my TP2 came

Picked it up and now installing stuff (BTW I have no insurance, never have)

Settle down with the duplicate posts, I've seen this same post in at least 4 threads already.

tr0s · #**310** (**permalink**) 10-19-2009, 11:42 PM

just for an update, the store manager at the local sprint service center told me he ordered a tp2 for me on saturday and that it would be here today around 2. I got there around 530 and walked out the door around 550 with my brand new tp2 in hand. this thing is definitely worth the hype