[IsLNdbOi]

Went to two Sprint stores / repair centers today. At the first one, they kept telling me that they'd have to charge me the $100 deductible since all I have on my plan is the "$4.00 a month Equipment Insurance Premium". Then I told them that others have been able to go into a store and just get the phone replaced. The agent then took my phone, went to the back and came out with another TP. She handed it to me and said, "We'll make a one time exception for you today".

I took the TP and looked at it. It was working, but physically / cosmetically it looked like it had been through a war and the slider mechanism is rough / doesn't slide evenly. The screen also has a delayed response (even after hard resetting the device). So I took this dilapidated TP and walked out of the store in d isgust.

Drove to another repair center and explained what just happened. The manager at this store said that the previous store should never have let a customer walk out with a phone in the condition this replacement TP is in, but then he said he couldn't help me since the phone came from another store. He added a note to my account though saying that the phone is in a junked condition and should have been discarded.

Not sure what to do now. I've called CS and retentions before and no one is budging.