Sprint now replacing Touch Pro w/ Touch Pro 2! - Page 20

leylomo · #**191** (**permalink**) 10-13-2009, 02:18 AM

For those of you who have gotten refurbished units, did they give you a SIM CARD with it?

Jackietreehorn · #**192** (**permalink**) 10-13-2009, 02:42 AM

Quote:

Originally Posted by WisdomWolfX

I walked in and told them my keyboard wasn't working again, this is my third touch pro. They put me on the list and I waited. When I got to a person they sat me down and the first thing the guy said was, "We can put you in a Treo Pro or an HTC Snap." I told him that neither of those phones met my needs, but I couldn't keep coming back to the store with issues either. I asked about the Touch Pro2 and although I got some pushback at first I did eventually get him to order it.

That was Friday. Today I practically tripped over the box from Sprint on my way out the door. I received a NIB TP2. The only thing that sucks is that I've had to activate it and tweak it between breaks at work.

Quote:

Originally Posted by Wunder

Screen stopped working, called customer service. They tried to send me a touch pro (original) and I tried to bring up this so-called policy of giving an option for a phone to upgrade to. She told me that if I had 3 or more replacements they would give me a choice of phones. Long story short, when she went to set up the replacement, there weren't any TouchPro's in stock, so she gave me my choice anyway! TP2 in 2-3 business days baby!

So, out of curiosity (especially for you WisdomWolfX), did they keep your original TP, or did you need to send it back when you got the replacement or what?

WisdomWolfX · #**193** (**permalink**) 10-13-2009, 03:03 AM

I have 15 days to ship back my Touch Pro (sans battery and back) or I'll be charged $50-$200. The envelope to ship it back came in the box when I got the new Touch Pro2.

zillanilla · #**194** (**permalink**) 10-13-2009, 05:34 AM

Quote:

Originally Posted by leylomo

For those of you who have gotten refurbished units, did they give you a SIM CARD with it?

No SIM...

Wunder · #**195** (**permalink**) 10-13-2009, 05:43 AM

Quote:

Originally Posted by JoePuetoRico

awsome you woulda got it right there if you went to a sprint store hope u love it like I do looking foward to some good programs (apps) lol!!

Actually at the store the TP2 was NOT on the list for acceptable replacements. I would have been stuck with the Snap or another TP!

Quote:

Originally Posted by bookerx3

Did you call customer service today and get a tp2 ordered? Just trying to see if the warehouse has restocked yet.

Yes, Monday morning 6AM Pacific time

Spydc · #**196** (**permalink**) 10-13-2009, 12:32 PM

This sucks.. I have gone through 4 refurb touch pro's.. All the other ones had the typical TP issues along with the keyboard dying. The most recent one has the same stupid issues but the keyboard works fine so I can't take it to a sprint store because they will think i am lying. I tried to use the sprint self service tool but it tells me that I have reached the maximum amount allowed. Can I call sprint customer service instead?

**Young_breedent** · #**197** (**permalink**) 10-13-2009, 12:59 PM

Quote:

Originally Posted by Spydc

This sucks.. I have gone through 4 refurb touch pro's.. All the other ones had the typical TP issues along with the keyboard dying. The most recent one has the same stupid issues but the keyboard works fine so I can't take it to a sprint store because they will think i am lying. I tried to use the sprint self service tool but it tells me that I have reached the maximum amount allowed. Can I call sprint customer service instead?

Just go into a store you don't usually go into and they might get you a replacement

NIKKG · #**198** (**permalink**) 10-13-2009, 01:06 PM

I got my TP2 yesterday from the Sprint repair center. It came brand new in the box. I have to admit, its wayyyyyyy better than the tp1. I didn't know the differences would be that dramatic, but it is, I also get a much better signal now, before I would get 0 bars and missed calls, now I get 1 or 2 and my calls go through. The tp1 was nothing but junk and should've been recalled.

Mutiny32 · #**199** (**permalink**) 10-13-2009, 01:37 PM

I'm curious, what hardware revision does EPST say the phone is? As this phone was supposed to be out in June, it would explain it all if my hunch is correct.

leylomo · #**200** (**permalink**) 10-13-2009, 02:05 PM

man why is everyone getting lucky with NIB units, i went in on thursday and i received a refurb today. the battery isn't even an HTC battery, the charger is a blackberry charger and thats it.. anyone tried going back for a NIB or at least to switch out the battery?