Sprint now replacing Touch Pro w/ Touch Pro 2! - Page 15

**Mayonesa** · #**141** (**permalink**) 10-11-2009, 10:33 PM

weird the would offer you a blackberry when they have to give you something comparable to the phone you have, tp2 in this case.

they can go with the new tp but you can fight it. you have to be nice of course but you can tell them you have had way to maybe problems with the pro and you want to get its replacement. i was offered a discount to jump to the pro from the mogul, meaning i had to pay to change from a phone that was giving me problems. i pushed a little harder and the manager said ok..... got a brand new pro for free and without upgrading my account.

it can be done, you just have to push them

tburk32 · #**142** (**permalink**) 10-11-2009, 10:33 PM

I know this is off topic but does anyone know if they are still replacing diamonds with diamonds? How long until they replace them with something else and what would they replace them with? I have a touch pro 2 now but it has the banding in the screen so I'm sending it back using the 30 day return policy to avoid getting a refurbished device back but if I can get my diamond replaced by something fancier than just the diamond I'd be willing to settle for that.

fuzzybabybunny · #**143** (**permalink**) 10-11-2009, 10:54 PM

I think I'm a bit confused and need some clarification:

When you guys say "you called them" who's "them?" The local Sprint Store, Asurion tech support, Sprint tech support?

Ex.

Bought the TP from eBay and enrolled it into the Sprint Total Protection Plan.

First TP gets exchanged because of screen orientation sensor dieing.
Second TP gets exchanged because keyboard stopped working.
Third TP gets exchanged because the backlight doesn't turn off.
Now the fourth TP needs exchanging because the D-pad doesn't work.

You've got the Sprint Total Protection Plan.

You call up your local Sprint store that you've been going to all this time for replacements and start complaining about how this is the fourth time you've needed to replace the TP.

Does the Sprint store then offer you a TP2 upgrade right in the store? Or order one on your behalf?

neopanther · #**144** (**permalink**) 10-11-2009, 10:56 PM

I have someone I can text tomorrow morning who works for sprint. I guarantee i can get that question answered for you.

bookerx3 · #**145** (**permalink**) 10-11-2009, 10:59 PM

Quote:

Originally Posted by fuzzybabybunny

I think I'm a bit confused and need some clarification:

When you guys say "you called them" who's "them?" The local Sprint Store, Asurion tech support, Sprint tech support?

Ex.

Bought the TP from eBay and enrolled it into the Sprint Total Protection Plan.

First TP gets exchanged because of screen orientation sensor dieing.
Second TP gets exchanged because keyboard stopped working.
Third TP gets exchanged because the backlight doesn't turn off.
Now the fourth TP needs exchanging because the D-pad doesn't work.

You've got the Sprint Total Protection Plan.

You call up your local Sprint store that you've been going to all this time for replacements and start complaining about how this is the fourth time you've needed to replace the TP.

Does the Sprint store then offer you a TP2 upgrade right in the store? Or order one on your behalf?

The Sprint store was of no help to me so I called Sprint Customer Service (*2 from a sprint mobile device)

**Mayonesa** · #**146** (**permalink**) 10-11-2009, 11:03 PM

Quote:

Originally Posted by fuzzybabybunny

I think I'm a bit confused and need some clarification:

When you guys say "you called them" who's "them?" The local Sprint Store, Asurion tech support, Sprint tech support?

Ex.

Bought the TP from eBay and enrolled it into the Sprint Total Protection Plan.

First TP gets exchanged because of screen orientation sensor dieing.
Second TP gets exchanged because keyboard stopped working.
Third TP gets exchanged because the backlight doesn't turn off.
Now the fourth TP needs exchanging because the D-pad doesn't work.

You've got the Sprint Total Protection Plan.

You call up your local Sprint store that you've been going to all this time for replacements and start complaining about how this is the fourth time you've needed to replace the TP.

Does the Sprint store then offer you a TP2 upgrade right in the store? Or order one on your behalf?

you have to take the phone to a store where a tech can look at the phone. the tech then will say what can be done to the phone. if nothing can be done then you can get the phone replaced

would work the same way if you get a new one and you have a problem again.... i would always go to the store for this...

the tech has to look at the phone

in my case, when i jumped from the mogul to the pro i was given the phone at the store. when i had my pro replaced for a new pro it had to be order at the store

fuzzybabybunny · #**147** (**permalink**) 10-11-2009, 11:11 PM

Quote:

Originally Posted by Mayonesa

you have to take the phone to a store where a tech can look at the phone. the tech then will say what can be done to the phone. if nothing can be done then you can get the phone replaced

would work the same way if you get a new one and you have a problem again.... i would always go to the store for this...

the tech has to look at the phone

in my case, when i jumped from the mogul to the pro i was given the phone at the store. when i had my pro replaced for a new pro it had to be order at the store

Ok, so basically it's what you would normally do to get a phone replaced under TEP.

1. Phone breaks.
2. Asurion tells you to take it to a Sprint store.
3. Sprint store tech looks at the phone, says, yeah, it's FUBARed.
4. Orders you a new phone, tells you to keep your old phone until the new one comes in which is when you'll exchange it and he'll activate the new phone for you.

scorpionreign · #**148** (**permalink**) 10-11-2009, 11:38 PM

Quote:

Originally Posted by mrfett79

Sorry to sound skeptical but I find it hard to believe that Sprint would exchange a defective TP for a just released TP2. The TP is still on the Sprint website and when I had to replace my defective TP about a month ago I received a new in the box TP. I currently have an issue with the radio not turning on after a re-boot. This happened to me twice in a row yesterday. It sounds like a defective phone and I am going to take it to the nearest Sprint repair store to see what can be done. If it does need to be replaced I will ask for the TP2 and report back with my findings. Thanks to everyone who has alerted the rest of us to this favorable turn of events.

Hey guy, Try it. I got mine replaced free. I'm taking my wife's tomorrow because the over heating and screen freezing.

solarflarex · #**149** (**permalink**) 10-12-2009, 03:03 AM

This is 100% accurate. The TP1 had major issues with the stock rom. Sprint didnt update the rom from 2-09. The battery life is horrific. The browsing experience was worse than mogul. The heating and tf3d bugs and the kb issues are frequent. Text lag sucks...

I spent countless hours trying to get mgmt to own up too the many defects in the device. I was told there were others too.. who went to the top to point out what most end users dont see. The tp2 rocks. Ty sprint your cheap plans and excellent customer service made me a life-customer. $129 for 2 phones unlimited data/text 1500 shared mins. navigation etc etc!!

Me and my partner love these new devices and thank you. Thank you. Thank you!

neopanther · #**150** (**permalink**) 10-12-2009, 03:31 AM

The pro 1 was promising, but highly defective. All the defects have been solved with the pro 2 except camera flash. However I have a good digital camera so the phone camera is no big deal for me. I'm definitely a fan of the pro 2 and htc. After all the time I waited this year for this phone I must admit that Sprint will earn so much respect if they get the HD2!