Quote:
Originally Posted by fuzzybabybunny
I think I'm a bit confused and need some clarification:
When you guys say "you called them" who's "them?" The local Sprint Store, Asurion tech support, Sprint tech support?
Ex.
Bought the TP from eBay and enrolled it into the Sprint Total Protection Plan.
First TP gets exchanged because of screen orientation sensor dieing.
Second TP gets exchanged because keyboard stopped working.
Third TP gets exchanged because the backlight doesn't turn off.
Now the fourth TP needs exchanging because the D-pad doesn't work.
You've got the Sprint Total Protection Plan.
You call up your local Sprint store that you've been going to all this time for replacements and start complaining about how this is the fourth time you've needed to replace the TP.
Does the Sprint store then offer you a TP2 upgrade right in the store? Or order one on your behalf?
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The Sprint store was of no help to me so I called Sprint Customer Service (*2 from a sprint mobile device)