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Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
then its not a warranty service...
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Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
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Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
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It mainly depends on whats on the list. Ok so a little more about the "list" When we open an e-ticket (service ticket) on your handset/device, theres a button that we can hit that will give us a few select choices as an alternate to your device if we cannot fix it, replace it with one in stock or order it. Most of the time these selections are pretty close to what you have, ex. LG Rumor can get a Rumor 2 or Samsung Rant; Moto Q9c can get a Samsung ACE or HTC Snap 511. Just depends on whats available and if we have to order it. There is a numbered order to this process and like BEE976 said back in Post #25, we can get "dinged" (in trouble) for ordering out of order. At the start of my shift today the TP2 Recon (Status 4) was available for order. But by close this evening the TP2 NEW (Status 5) was the only thing available. So its was just kind of a hit/miss on when you took your phone in. Hope this helps. Last edited by dashiot; 10-10-2009 at 12:19 AM. |
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Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
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Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
I think they are pushing out the TP2, so they can have inventory for the DIAMOND 2 !!! Wishful thinking.
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32GB HTC Touch Pro 2 http://forum.ppcgeeks.com/showthread.php?t=95157
32GB HTC Touch Pro http://forum.ppcgeeks.com/showthread.php?t=47330 32GB HTC Touch http://forum.ppcgeeks.com/showthread.php?t=62316 32GB EVO http://forum.ppcgeeks.com/showthread.php?t=124140 1st 32GB Phone http://32gbphone.blogspot.com/ |
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Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
anyone here manage to have it replaced at the culver city sepulveda location in southern california?
i tried but they are very mean and defensive got acussed of unlocking it and voiding the contract after 2 hours of waiting for tech to repair error message on screen |
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