Sprint now replacing Touch Pro w/ Touch Pro 2! - Page 38

kolanut · #**371** (**permalink**) 10-26-2009, 11:02 AM

Quote:

Originally Posted by zillanilla

First replacement, refurb handset/battery only...second replacement, new unit with battery, sim card, charger, extra stylus, and screen protector.

Was your first replacement for the TP1 or TP2?

Likwid · #**372** (**permalink**) 10-26-2009, 02:10 PM

Quote:

Originally Posted by Likwid

Dang good question, I was looking for an answer to that too! Mine should arrive tomorrow, so if noone answers by then I'll let you know.

Got mine today, new in box touch pro 2, so all accessories included (TP2, battery, AC charger, screen protector, 2 styli, installed sim card, all manuals)

YAY! Just dropped the broken TP1 they sent the first time in the mail.

**hypeo** · #**373** (**permalink**) 10-26-2009, 02:18 PM

Quote:

Originally Posted by Likwid

Got mine today, new in box touch pro 2, so all accessories included (TP2, battery, AC charger, screen protector, 2 styli, installed sim card, all manuals)

YAY! Just dropped the broken TP1 they sent the first time in the mail.

did you go to the store or did you do it over the phone?

xcb5 · #**374** (**permalink**) 10-26-2009, 02:22 PM

Quote:

Originally Posted by Likwid

Got mine today, new in box touch pro 2, so all accessories included (TP2, battery, AC charger, screen protector, 2 styli, installed sim card, all manuals)

YAY! Just dropped the broken TP1 they sent the first time in the mail.

i got mine today too.... all it came with was the phone, AC charger and battery. there's sprint giving me the shaft again!

Likwid · #**375** (**permalink**) 10-26-2009, 02:23 PM

Quote:

Originally Posted by hypeo

did you go to the store or did you do it over the phone?

Hehe, a combination of both. I went into one store (non-corporate) opened a ticket then told me they couldn't issue the phone... they said they'd leave it open for a few weeks and I could keep calling to check if they had TP2s in store.

So I called a corporate store and referenced the ticket, the guy said he really isn't supposed to but sympathized with my situation and ordered the phone for me.

So I THINK it counts as an in-store situation.

**hypeo** · #**376** (**permalink**) 10-26-2009, 02:47 PM

Quote:

Originally Posted by Likwid

Hehe, a combination of both. I went into one store (non-corporate) opened a ticket then told me they couldn't issue the phone... they said they'd leave it open for a few weeks and I could keep calling to check if they had TP2s in store.

So I called a corporate store and referenced the ticket, the guy said he really isn't supposed to but sympathized with my situation and ordered the phone for me.

So I THINK it counts as an in-store situation.

thanx, I have to take my girls tp1 to the store in a couple of hrs.

IsLNdbOi · #**377** (**permalink**) 10-26-2009, 05:23 PM

I'm so pissed right now. Went to the Sprint store to pick up my replacement TP. The tech went back and to my surprise brought out a refurb. TP2. I told her that I'd take it home to activate it myself. She then told me that she needs to activate it in store. So I told her to make sure nothing in my plan changes. She made sure that nothing would changed except for the phone.

So she proceeds to activate it, hands it to me and off I go. When I got home, I logged on to check that everything was ok.

MY PLAN WAS CHANGED FROM MY $30 SERO TO THE $69.99 EVERYTHING PLAN!

I'm so pissed. What should I do?

**hypeo** · #**378** (**permalink**) 10-26-2009, 05:25 PM

Quote:

Originally Posted by IsLNdbOi

I'm so pissed right now. Went to the Sprint store to pick up my replacement TP. The tech went back and to my surprise brought out a refurb. TP2. I told her that I'd take it home to activate it myself. She then told me that she needs to activate it in store. So I told her to make sure nothing in my plan changes. She made sure that nothing would changed except for the phone.

So she proceeds to activate it, hands it to me and off I go. When I got home, I logged on to check that everything was ok.

MY PLAN WAS CHANGED FROM MY $30 SERO TO THE $69.99 EVERYTHING PLAN!

I'm so pissed. What should I do?

you should not get charged anything, I got mine replaced as well and it did not change anything because it was a refurb!

Likwid · #**379** (**permalink**) 10-26-2009, 05:37 PM

Quote:

Originally Posted by IsLNdbOi

I'm so pissed right now. Went to the Sprint store to pick up my replacement TP. The tech went back and to my surprise brought out a refurb. TP2. I told her that I'd take it home to activate it myself. She then told me that she needs to activate it in store. So I told her to make sure nothing in my plan changes. She made sure that nothing would changed except for the phone.

So she proceeds to activate it, hands it to me and off I go. When I got home, I logged on to check that everything was ok.

MY PLAN WAS CHANGED FROM MY $30 SERO TO THE $69.99 EVERYTHING PLAN!

I'm so pissed. What should I do?

I'd call Sprint continuously until someone changed it back to SERO

ezln0423 · #**380** (**permalink**) 10-26-2009, 05:44 PM

Quote:

Originally Posted by jhiciano

No way you can a hero, tried and tried, ended up with a tp2

dude i love your signature pic/banner its cool