Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

ok guys....if you want to get something done here's what you need to do. especially if you've already been to the repair center near you. call in. go straight to cancellation department. once there...there are key words to use..."iphone" is a big one. and "if this is how you're gonna treat me as a customer" and "is this the way u stand behind your customers and your product?" the first person in retentions won't be able to do much for you. heck, i had the csr try to get me to purchase a 4th line of service and buy the new phone! i was like WTF!!! anyway, once you've spent a couple minutes to them ask to speak with a manager. they'll put you on hold, come back and try to offer you something else, and be persistent that you want to talk to manager. DO NOT let them take your number and call you back. stay on hold. the retentions manager has the power to do whatever. if it doesn't work the first time....hang up mad as hell and call back and try again. i have had service for 7 years so i was able to throw that out there too.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

You should be able to take it into a repair center and get a replacement. The phone people will get you no-where. If that doesn't work send an email to the CEO. That is what I did.

I had thought that they only did this for me, but now that I have seen this post and remember some of the conversations I had with the executive team. It seems like they worked out some sort of deal with HTC. Maybe if a customer raises enough stink and will cancel service they will replace it.

The TP1 has many manufacturing defect/design issues. The battery doesn't even live up to spec. It is fairly recent that they replaced my touch pro with a tp2. (just over a week ago) so news may be getting out to the sprint locations slowly too...

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

My D-Pad did stop workin but its workin now.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

Any word if the warehouse restocked the tp2's yet?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

I just visited a repair center in Louisville with a non-funtional touchscreen on my Pro (along with a list of other problems, ie: freezing, overheating, lights refusing to turn off, screen peeling), and the rep lied right to my face about the replacement options. According to her, I could order another refurb unit, or opt to replace it with the Snap or the Treo Pro..... no TP2, no blackberry, nothing but those two. So I'm now on the line with Sprint customer service and they seem willing to help. We'll see how it goes. :???:

EDIT: So after speaking with Technical Support and the Multiple Device Replacement departments, they would not budge.. I can replace my current refurb with another refurb, or go back to the store and take a downgrade to the snap or treo pro. Guess I'll keep trying after my blood stops boiling. I don't even have a working phone at the moment, and I'm having to use Skype to make calls.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

OK so i just got off the phone with my local indirect dealer. Was informed that you can swap the device for a TP2, Snap , Tour, 8330 and there were a few others. At first he was like huh touch pro then i said HTC touch Pro and he was like of ya here is the list. He also informed me that there is currently a shortage in the warehouse of devices. Exact wording was as soon as i hit submit i got an error stating the warehouse was currently out of stock.So if any of you are told this they arent lying. Im pretty sure unless the store has a TP1 in stock they will not replace it nor order a replacement TP1. This information has came direct from sprint corporate. The indirect i deal with is uber cool and never lies.

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

advanced exchange is replacing touch pro's with...touch pro's!

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

why are you saying that?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

The hardware kybd is now out permanently on my TP1. I have pulled it apart several times to reseat the kybd ribbon cable, but now that doesn't even work. A few questions before I try my hand at getting a TP2 here in Dallas (Lewisville actually):

1. I assume that I should DEFINATELY get Merdinh's 6.5 ROM *off* of my phone, go back to the stock Sprint ROM, and re-lock, otherwise the repair center is liable to say that the ROM is the reason that the kybd isn't working. So I need to do this for sure, right?

2. I had a similar situation *right* when the TP1 came out, where the end key had stopped working on my Mogul, and I had no idea about the timing, I just blindly took it in for exchange, since I have the TEP. They sent me to the repair store, and when it couldn't be repaired, they said "your new TP1 will be here next week, and we'll cal you when it comes in." I was surprised that they upgraded me like that. Is Sprint able to easily tell at a glance that my TP1 was procured because of a defect in my original phone? If so, should this make any difference as far as the outcome, since I have TEP?

3. Will the repair tech be able to tell that I've taken the screws out of my TP1 several times to reseat the kybd ribbon cable? Obviously I won't mention this, but if he brings it up, should I own up to it?

4. Anyone know if the (most commonly available, unbranded) desktop charging cradle for my TP will fit the TP2?

Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 

because i just did one...