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-   HTC Touch Pro 2 (http://forum.ppcgeeks.com/forumdisplay.php?f=97)
-   -   Sprint now replacing Touch Pro w/ Touch Pro 2! (http://forum.ppcgeeks.com/showthread.php?t=89678)

bookerx3 10-11-2009 07:36 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Just got off the phone with customer care. The rep told me that we are in fact able to get the phone replace with ones mentioned in the list. But they are currently out of tps and do not know when they will get some more. The rep offered to call me back on wednesday and let me know if they are in stock or not. If so, they will glady order it but if not I have the option to get another phone from the list , a replacement tp, or continue waiting.

Scoob 10-11-2009 08:44 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by one80oneday (Post 1230209)
Well I went to the sprint store yesterday and they said instead of trying to fix my phone they'd order me a new model which would be there Tuesday. My fingers are crossed its a touch pro 2 but we'll see. I don't have insurance.
Wow, good luck.
Are most of those getting the TP2 as replacements using their TEP?

bookerx3 10-11-2009 09:06 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Scoob (Post 1230490)
Wow, good luck.
Are most of those getting the TP2 as replacements using their TEP?
I am not sure. When the rep told me I could get a replacement phone other than tp, they never mentioned anything about TEP. But I do have it on my account so maybe it was kind of just assumed.

We just need to keep each other notified on when they get in stock. They seem to be going fast so that information would be of great help. I will keep you guys posted on my status.

fuzzybabybunny 10-11-2009 09:22 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Dammit! I JUST bought a TP2 from eBay a few days ago and have been using it for a couple days now.

I've previously gotten my old TP replaced 3 times, and I still have the phone.

Should I re-activate my old TP, sell the new TP2, and hope that my old TP breaks again soon so I can get a "free" TP2 (the old TP is already pretty messed up - right D-pad doesn't work well)?

Mayonesa 10-11-2009 09:37 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by fuzzybabybunny (Post 1230591)
Dammit! I JUST bought a TP2 from eBay a few days ago and have been using it for a couple days now.

I've previously gotten my old TP replaced 3 times, and I still have the phone.

Should I re-activate my old TP, sell the new TP2, and hope that my old TP breaks again soon so I can get a "free" TP2 (the old TP is already pretty messed up - right D-pad doesn't work well)?
well if you activated your new tp2 then it may be hard to do this... it will be in the system that you had the tp2 so fighting to get a free one can be hard... not saying it cant work but you have to get lucky and get a dumb rep.


you have to have a problem that CANT be fixed on your phone in order to get a new phone and an upgrade.


i had a problem on my pro that couldnt be fixed from what the tech told me . it was a software issue HTC knew about and was working on. but i couldnt wait since i needed my phone to work right.

abdeviation 10-11-2009 10:03 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by popasmurfn25 (Post 1230602)
okay so to whoever made that recording, which obviously wasn't you because you are a smart and bright individual, did they REALLY have to include the 2 minutes of elevator music at the end of it? GEEZUS!


anyway, so what happens after he comes back on the phone? does the caller get the TP2? if yes, what day was teh call made?

fuzzybabybunny 10-11-2009 10:12 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Mayonesa (Post 1230633)
well if you activated your new tp2 then it may be hard to do this... it will be in the system that you had the tp2 so fighting to get a free one can be hard... not saying it cant work but you have to get lucky and get a dumb rep.


you have to have a problem that CANT be fixed on your phone in order to get a new phone and an upgrade.


i had a problem on my pro that couldnt be fixed from what the tech told me . it was a software issue HTC knew about and was working on. but i couldnt wait since i needed my phone to work right.
What kinds of problems qualify as not fixable? Would something like the screen orientation sensor going bad count? I've had to get my TP entirely replaced 3 times - I would assume that getting something entirely replaced would mean the problem wasn't fixable?

popasmurfn25 10-11-2009 10:14 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
hey in the convo you can hear the first rep say were not offering the Advance option anymore then on the 3rd convo he gets the advance option with the tech support super. So theres alot of people at sprint customer service acting really ignorant.

Everything went Kosher to the max after that........................................
Hopefully that guy gets his TP2 when they restock

Mayonesa 10-11-2009 10:17 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by fuzzybabybunny (Post 1230737)
What kinds of problems qualify as not fixable? Would something like the screen orientation sensor going bad count? I've had to get my TP entirely replaced 3 times - I would assume that getting something entirely replaced would mean the problem wasn't fixable?
i had my pro replaced 3 times but not all for the same thing... if they fix the SAME thing 3 times and it brake again then yes you may be good to jump to the tp2

kidmet 10-11-2009 10:24 PM
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!
 
Quote:
Originally Posted by Mayonesa (Post 1230751)
i had my pro replaced 3 times but not all for the same thing... if they fix the SAME thing 3 times and it brake again then yes you may be good to jump to the tp2
Went into a Sprint Service Center. Was offered every BlackBerry in the lineup, no TouchPro2. I have a call into the manager, hoping for a reversal. They said they put an order in for a new Touch Pro for me. DRAT. Oh well. I just want a phone that works. :)


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