TP2 WMDC won't sync with oulook

nysnobdrx · #1 (**permalink**) 10-05-2009, 11:37 AM

WMDC 6.1 recognizes my TP2 and I can move files around with file manager. In fact WMDC says connected. The problem is when I go to set up your device so I can sync with outlook I get a pop up that states "There is a problem with your connection. Please disconnect and reconnect your device and try again" I've turned off all AV and firewalls, reinstalled WMDC. cked drivers to no avail. I'm using Vista 64bit. Any help?

mikejones13 · #2 (**permalink**) 10-05-2009, 11:41 AM

have you gone into Start>Settings>All Settings(tab)>Connections (TAB)>USB to PC and uncheck Enable faster Data Sync? That may help you. The other thing you can try is if you setup a connection with WMDC then END the PARTNERSHIP and start over again. Hope this helps a lil

nysnobdrx · #3 (**permalink**) 10-05-2009, 11:56 AM

Yes the enable faster data sync is unchecked. How do I end the partnership?

mikejones13 · #4 (**permalink**) 10-05-2009, 12:02 PM

You have to open WMDC on your pc. There you can END PARTNERSHIPS just hover above the MOBILE DEVICE SETTINGS, it should then open up with options like end partnership and connection settings. That is where you can end the partnership

nysnobdrx · #5 (**permalink**) 10-05-2009, 12:17 PM

Under WMDC I have 2 options: 1. Set up your device (which is where I get the connect-reconnect pop up) 2. Connect without setting up your device.
Hovering the cursor does nothing. I click the connect without setting up your device I get: 1. Programs & services, 2. Pics, music, video 3. File mgmt 4. Device settings. hovering over/around does nothing. If I click on device settings i get set-up your device and connection settings. Connection settings brings up a box with "Device connected" and these options which all are check: allow usb, allow conn with bluetooth, this comp is connected to: auto, allow automatic device and allow data conn on device when con to PC.
Thats it, nothing about partnership. Under device manager is shows mobile device connected: pocketpc usb sync. You can disable or uninstall. Driver is updated from MS website.

mikejones13 · #6 (**permalink**) 10-05-2009, 12:22 PM

In the settings when it says SET-UP DEVICE, have you gone into that. Sorry I can't be of much help I use google exchange and my home to just back up my contacts, email/text and documents. If that is all you want to backup try one of those. Or you can use PIMBackup or SPB Backup. If not then delete WMDC and reinstall it. I use vista ultimate, but its 32 bit and I do not use WMDC, only use it to connect to SD card and transfer files.....

nysnobdrx · #7 (**permalink**) 10-05-2009, 12:42 PM

Thanks for your help-still won't work. I use outlook and wanted to put my cal, contacts and such on my TP2. Is there any other way to sync with outlook?

**imnuts** · #8 (**permalink**) 10-05-2009, 12:47 PM

You need to setup your device with WMDC to get it to work. 32/64 bit should have no effect on it working unless you're using one of the preview versions of office, then you need the 32 bit version. Have you tried using a different USB port and/or a different USB cable to connect your phone to your computer with? If you can't get the device setup with WMDC, you'll never be able to sync stuff with Outlook as far as I know.

nysnobdrx · #9 (**permalink**) 10-05-2009, 01:01 PM

My Microsoft office is from the Enterprise edition. I've used different USB ports on my XPS 710 wth no change. I'm using Home Premium with SP2 64 bit. Don't know what is left to do or try? I got the TP2 to specifically sync with Outlook. I was using a HP Pocket PC to sync with no problem.