My brother was sent two phones only charged for 1.

[8notime]

Originally Posted by obamaftw08

Nope. The policy appears now to be get rich or die tryin'.

Exactly.

If it were me, I would inspect both very carefully (dead pixels, keyboard wobble, button responsiveness, LCD quality, etc.) and send back the worst of the 2. And try not to get a single mark on it, because they are going to turn around a sell it to some other unsuspecting customer.

[symyn]

Integrity? Send it back.

[beecee]

Originally Posted by Gulanowski

It should be sent back. As Plato believed, you should not do what you know to be wrong even if you yourself have been wronged. So, even if you're pissed at Sprint because their TP2 is $200 more than Verizons or whatever Sprint customers are complaining about this week, you should still not seek retribution by keeping something that is not free, is not yours and should be given back to it's owners.

I totally agree. Plus he would feel better and sleep well at night knowing he did the right thing. I don't think a couple hundred dollars is worth the bad kharma...

[Tony V.]

If your brother had his own business and made an honest mistake of giving someone two of something for which they only paid for one, I would think he'd want them to do the right thing by being a decent human being and giving the extra back to him. Here's hoping he'll do the same. It's a shame there's even any discussion about doing anything else.

[JackG058]

I'm glad this discussion has taken place. It honestly does my heart good to see so many respond with voices of integrity. In our current state of society, that is so refreshing. Kudos to each of you with the honest voices from me!

[rdd0512]

listen people, if they have an opportunity to one up you, do you think they will not? B.S. when was the last time they called you to say "hey we just noticed that for the last 3 months we have charged you for a service you didnt even subscribe, heres your money back." no i didnt think so, not ever has anyone ever received a call like that. yet just about monthly i have to call and get credits because they keep adding crap to my plan and f ing it up, my bill has never been the same amount for 2 consecutive billing cycles. if they sent me 3 extra phones i would sell them all for as much as possible. because why? karma thats why. i believe in honesty , i dont steal, if i found a wallet with an id in it and money i would return it all, but if i found a paper bag full of money with no id or anything else id keep it. if i only ordered one and i got more hows it my fault some epileptic rep hit the button 3 times.

sorry for rant but seriously people. its not like sprint is the most perfect and honestly run company.

[-Sin-]

Originally Posted by em2y0

I remember the same thing happening to the gf when she got the palm centro new. She received two of them and only paid for 1, she ended up selling the other one a few months later with no issues.

why u biting off my avatar? how original


Send the phone back man, atleast I WOULD, maybe they will put on your file that this happened and your a loyal customer and such n such, u know?

[jmorton10]

Why is this even a discussion??

Of course you send it back, keeping it is stealing......


~John

[mountainwampus]

If you just send the phone back they will probably end up crediting yr account. The best bet is to follow the path of ClevelandWheeler, call Sprint, let them know. You people on other networks have to realize that Sprint is extremely disorganized, and if they just receive a phone without record of sending it, this will throw them into a tizzy.

[Tony V.]

Originally Posted by rdd0512

listen people, if they have an opportunity to one up you, do you think they will not? B.S. when was the last time they called you to say "hey we just noticed that for the last 3 months we have charged you for a service you didnt even subscribe, heres your money back." no i didnt think so, not ever has anyone ever received a call like that. yet just about monthly i have to call and get credits because they keep adding crap to my plan and f ing it up, my bill has never been the same amount for 2 consecutive billing cycles. if they sent me 3 extra phones i would sell them all for as much as possible. because why? karma thats why. i believe in honesty , i dont steal, if i found a wallet with an id in it and money i would return it all, but if i found a paper bag full of money with no id or anything else id keep it. if i only ordered one and i got more hows it my fault some epileptic rep hit the button 3 times.

sorry for rant but seriously people. its not like sprint is the most perfect and honestly run company.

I don't believe for a minute that it's Sprint's policy, written or unwritten, to overcharge its customers. That's just bad business, and they would stand to lose millions in lawsuits if that was the case. But with millions of customers, mistakes are going to happen. And, with millions of customers, it's harder to catch them. Personally, I have had companies who have realized that they've made mistakes and they have given me proper credit. In other cases where they didn't catch their mistakes, I've never had a company deny me any credit due.

As a business owner, I am always mindful to be accurate in my billing...but I'm not perfect, and I do make mistakes. When I catch an error, I correct it. When one of my customer catches my mistake, I correct it. And in cases where the mistake has been in my customers' favor, I've had the good fortune of having customers who have been honest and paid me what was due.

As for Sprint, I've been with them since I got my Touch Pro last November. Only once did I have a charge I did not knowingly authorize. Turns out it was a third party text messaging charge that was basically a scam. When I called Sprint and inquired about the charge, they told me what it was and credited my account on the spot. In addition, the CSR put a block on my account to keep it from ever happening again. Except for that one time, my Sprint bills have been extremely consistent.

If I get something sent to me that I neither earned nor was purposely and voluntarily sent, I have no legal or moral right to keep it. Therefore I would return it.

Integrity, to me, is trying to do the right thing everytime, including when no one's looking. And that integrity is why I can sleep in peace every night.