To have TEP or not have TEP

[8notime]

The only thing I don't like about TEP is that they send out refurbished devices. I baby my phone too, and it never gets any scratches on it. However I've had to use TEP a few times and I've received replacements that have had scratches on the screen and I had to call them back to get them to send out another one. If you do this 2 times, the 3rd time they will finally send you a new one.