R.I.P. Touch Pro2

[MizzPrincezz]

The other night I was awakened by the sound of my phone vibrating and the bright light that accompanied it. My phone was sitting on the charger repeatedly turning on and turning off. This did not really bother me as I've seen this before so I tried pulling the battery and using different ones. DID NOT WORK O.O Oh no!

So I tried every reset and hard reset combination I knew but it was still not working.

This phone is an Asurion refurb shipped to me in August of this year so I called Asurion to tell them that the phone was in an infinite reboot cycle. The rep was very understanding and stated that its a known problem and said that he would ship out an HTC Arrive to me.

1. If it had been you, would you have asked for another HTC Touch Pro2 because of the Arrive's errr memory card, NoDo, camera shortcomings?

2. Should I be worried about my phone being unlocked and on a custom ROM? (I can't flash it back because it keeps restarting itself)