data error code 13? - Page 2

**horndoctor** · #11 (**permalink**) 09-30-2010, 12:13 AM

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I wonder if your device has been cloned.

**clueless25** · #12 (**permalink**) 09-30-2010, 09:29 PM

Cloned probably a good word, I called it hijacked.. VZW probably pissed as hell. They can see that in their systems. I spent 2 hours on phone with them 3 months ago and they traced in system and until last thurs. everything was good. Then WAM.... Info was ripped from my phone.. It's useless to whom ever did it now. But thats beside the point. Im paying the dam bill not the ijiot that did that shyt. vzw tried manual and system programming. by 330 am, poof again.

I know how the poor guys feels... On a good note.. I think my replacement phone actually has a better radio reception then my brand new one i had.. weird....

Reason i told the guy to have them take the data plan off systems and put it back on is that's what they had to do even after i got my replacement phone to get data working again.

Quote:

Originally Posted by horndoctor

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I wonder if your device has been cloned.

**horndoctor** · #13 (**permalink**) 10-01-2010, 12:13 AM

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Quote:

Originally Posted by clueless25

Cloned probably a good word, I called it hijacked.. VZW probably pissed as hell. They can see that in their systems. I spent 2 hours on phone with them 3 months ago and they traced in system and until last thurs. everything was good. Then WAM.... Info was ripped from my phone.. It's useless to whom ever did it now. But thats beside the point. Im paying the dam bill not the ijiot that did that shyt. vzw tried manual and system programming. by 330 am, poof again.

I know how the poor guys feels... On a good note.. I think my replacement phone actually has a better radio reception then my brand new one i had.. weird....

Reason i told the guy to have them take the data plan off systems and put it back on is that's what they had to do even after i got my replacement phone to get data working again.

Quote:

Originally Posted by horndoctor

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I wonder if your device has been cloned.

Good advice.
Dang, I pray I never have these issues.

turtlew1019 · #14 (**permalink**) 10-01-2010, 12:15 PM

The exact same thing happened to me. I tried 2 different energyroms and I tried flashing back to the stock rom. I also tried the task29.exe file. I also tried that *228 option several times. My data would not connect (no internet or mms) and I couldn't make any phone calls or send txt messages. I had verizon techs look at it for about 2 hours and they wanted to send me another phone because they couldn't figure it out either.

I was able to fix my calls and txt messages. When I pressed the send key to get to my dialpad, went to menu, and went to My Phone Number, it has some crazy number (000-000-7854). I went into the ESPT settings and everytime I saw that number in any of the settings, I changed it to my number.

One thing I noticed (which might be the problem) is that in the ESPT settings (under A-Key), there is no authentication key there. I wonder if there is supposed to be something that makes my phone authenticate over the network. ((shrug)).

**shaggylive** · #15 (**permalink**) 10-01-2010, 12:33 PM

Quote:

Originally Posted by shaggylive

If I remember right one of these two dial codes will reset programming so the update profile will work.
the first one is most logical, and may not reset the whole phone (although I think it does)
##DATA (3282)
and this one has fixed many weird things for me over the years
##786 (reverse logistics)

once your into these (msl required to edit) there is a menu option to reset.

Quote:

Originally Posted by turtlew1019

The exact same thing happened to me. I tried 2 different energyroms and I tried flashing back to the stock rom. I also tried the task29.exe file. I also tried that *228 option several times. My data would not connect (no internet or mms) and I couldn't make any phone calls or send txt messages. I had verizon techs look at it for about 2 hours and they wanted to send me another phone because they couldn't figure it out either.

I was able to fix my calls and txt messages. When I pressed the send key to get to my dialpad, went to menu, and went to My Phone Number, it has some crazy number (000-000-7854). I went into the ESPT settings and everytime I saw that number in any of the settings, I changed it to my number.

One thing I noticed (which might be the problem) is that in the ESPT settings (under A-Key), there is no authentication key there. I wonder if there is supposed to be something that makes my phone authenticate over the network. ((shrug)).

since your getting a new phone it's null, but for the others out there, the number you replaced with your phone # may have needed a different number in some of those spots. if you reset back to default (above ## codes) then program the phone following the instructions from your carrier (usually ##yourMSL# )
after that your data should be able to provision succesfully.

turtlew1019 · #16 (**permalink**) 10-01-2010, 12:48 PM

Thanks. I'll give that a try right now.

turtlew1019 · #17 (**permalink**) 10-01-2010, 01:19 PM

Didn't work.

The ##DATA only told me my data usage total along with the number of txt and picture messages. ##786 gave me a message saying the number was incorrect or no longer in service. For kicks, I deactivated my phone (by activating another) and reactivated my phone and reprogrammed it. Still no data.

I went through a few forums looking at a few different ## codes and the only one that worked for my phone was ##778.

**shaggylive** · #18 (**permalink**) 10-01-2010, 02:25 PM

there is a dialer code cab floating around that will get those ## codes working again. (there are also several that dont work right, or are only partial)
but the ##data should take you to specific epst programming, not account info. i could be wrong since you have verizon, hopefully someone with them will jump in.

toxendless · #19 (**permalink**) 10-02-2010, 02:25 AM

to get to the specific epst programming on my phone I did ##PRL and it brought me into those settings, when I went in there it said to add PRL and that was the only one there. getting error code 13 again.

talked to a tech on the phone tier 2 for a while and she notated my account so a rep at a corporate store and they would analyze the phone to see if the problem was caused by damage. (I dropped my phone like a month or so after I got it and cracked my screen. feels bad man.) so tomorrow after work I'll probably go in there and have them take a look. re-locking my SPL for warranty reasons and hopefully all will go well.

wish me luck!

*edit*

now I can't even get the hard spl relocker to work. I've restarted my computer and hard reset my device again. :/

maybe I can just play dumb like I never unlocked it and hope for the best.

or should I just wait until I can convince my device to run the spl relocker?

**horndoctor** · #20 (**permalink**) 10-02-2010, 01:50 PM

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In my opinion, as long as you have the shipped rom on there you should be fine.