Boost rep giving a hard time

[bigdinog]

What do you mean giving you a hard time? The CSR is just doing his job. Kindly thank him, hang up, and call again. Usually courtesy goes a long way. I have activated many phones with them no problem. Simply say its an old cheap phone, which you do not even know the model number. I would not say Motorola, I have said Incognito though. Works everytime....

[Ray-O]

Call in 15 minutes before they close 1900 pst so call at 1845
if the esn is clean then try several times u will get it i know was told the same by several people in thi forum and it worked fully functional tp2 on boost

[dlanes]

When I activated mine they just tell me it's not a supported phone so if I have issues then they cannot do tech support. It's always been painless to activate non-boost phones for me.

[Ray-O]

Thats fine if you are in the sytem reflash to stock rom do a hard reset like Mbellot said and by the way he helped me out once it is done it will do a handsfree activation and provision your phone for data

[SweetBearCub]

For anyone that has this problem in the future, you can check out Boost CDMA @ HowardForums, where they have documented problems with activating certain TP2s. See this thread, read posts #3 and #6, plus others.

If this helped save you some grief, please remember to click the 'Thanks' button.

[bluedeer]

Wirelessly posted (Sprint Touch Pro 2: Opera/9.80 (Windows Mobile; Opera Mini/5.1.21594/21.549; U; en) Presto/2.5.25 Version/10.54)

Sprint can tell what kind of phone it is by the ESN. They should be able to activate the phone regardless though their computer system may be picky. But if they have made updates to their system and it won't let them, it won't let them. Lying to them won't change anything. They will clearly know what kind of phone you have by the ESN. If they can't help you, ask to be transferred to the technical department. They are more knowledgeable. But lying to them about what kind of phone you have just to try to get them to activate it is plain silly. It's not just a matter of 'plugging it in', there's a lot of programming and software controls involved.

[Tinkerbell]

Originally Posted by SweetBearCub

For anyone that has this problem in the future, you can check out Boost CDMA @ HowardForums, where they have documented problems with activating certain TP2s. See this thread, read posts #3 and #6, plus others.

Good to know. Thank you for the information!