Audible Air error on HTC TP2 WM65

[kyderr]

I e-mailed them again. I think I will keep doing so every few days until they get it fixed, or keep giving me credits.

[Wuss912]

still not working...

[kyderr]

Well here we are a good month and half from when this was first reported. Any update? It still doesn't work. Audible is not answering my e-mails. Anyone else?

[Existentialism]

Called it.

[kyderr]

Good news, I hope!

I just got this from Audible, I haven't tried it yet, but I will let you know when I do!

I just wanted to update you and let you know that we have a test build of the AudibleAir application available that should correct the error you are receiving when attempting to refresh your online library in the AudibleAir application.

First you must uninstall your current version of the Audible application from your device. I have included instructions below on how to do so:

1. Synchronize your Pocket PC / Windows Mobile device to your computer using Windows Mobile Device Center. Open the Windows Mobile Device Center application on your computer. Move your mouse over the Programs and Services section and select the option >>more. Under the Programs and Services section select Add/Remove programs

2. From the Add/Remove Programs list uncheck the application Audible AudibleAir and select OK.

3. You may receive one of two prompts, "This will remove the application "Audible AudibleAir" from your mobile device and this desktop computer. If you need this application in the future, you will have to reinstall it." or "This will remove the application "Audible, Inc. AudiblePlayer" from your mobile device and this desktop computer. If you need this application in the future, you will have to reinstall it.", select OK.

4. Next make sure that Audible Player / Audible Air is completely removed from your device. In the Windows Mobile Device Center application move your mouse over the File Management section and select Browse the contents of your device.

5. Make sure that your Windows mobile based device is selected, select the internal drive for your device, select the Program Files folder, and delete the AudiblePlayer folder if it is listed. Please note that if you have transferred any of your Audible content to the main memory this will delete your Audible content off of your device. If you do not wish to delete your Audible content from your main memory you can delete everything with in the AudiblePlayer folder with the exception of your Audible content.

6. Finally browse to your storage card and delete the AudiblePlayer folder if it is listed. Please note that if you have transferred any of your Audible content to the storage card this will delete your Audible content off of your storage card. If you do not wish to delete your Audible content from your storage card you can delete everything with in the AudiblePlayer folder with the exception of your Audible content.

7. After uninstalling your current version please perform a soft reset on your device to make sure the files are removed.

Once you have uninstalled the application from your device you can install the test build by following the instructions below:

1. Connect and sync your device to the computer.

2. Click on the link below and save the cab file, AudibleAir_PPC.CAB, to your desktop (or any location that is easy to get to).

http://audible.custhelp.com/ci/fatta...417/1286212540

3. Open Windows Explore and go to My Computer or Computer > Mobile Device > My Windows Mobile-Based Device > Storage Card.

4. Copy the cab file from the desktop to the Storage Card folder.

5. Disconnect the Device from your PC.

6. From the device, go to Start > Programs > File Explorer and locate the Audible Air cab file and double click it.

7. This should successfully install the Audible Air and Audible Player application onto your device.

Please keep in mind that this is a test build of the AudibleAir application that will correct the error you are receiving when attempting to update your online library. With that said you may experience minor bugs. I will let you know as soon as the final build is released.

If you still experience an issue refreshing your library please let me know. Thank you for your continued time and patience.

Sincerely,
Jakup A. - Technical Support Lead

Audible Customer Support

[Existentialism]

So did it work?

[kyderr]

Yes, All I did was uninstall and install the new cab. I didn't get into all the complexities above. But it works!

[Existentialism]

Yeah, it's not working perfectly, but it is working, so I'm satisfied.

[kyderr]

I got another build from Audible. Here it is. I am testing it now.
Edit: It seems to work Fine. Here are the notes I got with it:
I'm writing to let you know that I have a newer build of AudibleAir for Windows Mobile/PPC devices available. This build specifically fixes the error you may have been experiencing when attempting to sign in to the AudibleAir application and received the error, "error sending activation data to Audible server."

Even though you were receiving this error you still were able to refresh/load your online library and download your titles wirelessly. To avoid further issues in the future you can install this version of AudibleAir to your device. First you can uninstall your current version of the AudibleAir application and install the latest build from the link below.

I have included instructions below just in case;

- Uninstalling AudibleAir:

1. Select the Windows Start Menu and then select Settings.
2. Next select the System tab and open Remove Programs.
3. From the list, highlight Audible AudibleAir and select Remove. Select Yes to confirm that you want to remove the selected program.
4. Close out of the Settings windows.
5. Next select the Windows Start menu, select Programs, and then select File Explorer.
6. Browse to My Device > Program Files. With the AudiblePlayer folder highlighted select the Menu button and select Delete. Select Yes to confirm deletion.
7. Next delete any previous install files from your phone. The install file will be called AudibleAir_PPC.CAB. You may not have this file on your phone but this will ensure that a previous version is not getting installed.

- Installing New Build of AudibleAir:

Once you uninstall your current version of AudibleAir you can install the latest version of AudibleAir using the link below. If you are able to open this email on your device, you can go to the link below using your browser on your device. This will link directly to the .cab file (install file) for AudibleAir.

http://audible.custhelp.com/ci/fatta...401/1289592679

If you can forward this email to your phone so that you can open the link in the browser on your phone but if you can't you can save the cab file to your computer and transfer it to your phone via USB.

1. Click on the above link and save the cab file, AudibleAir_PPC.CAB, to someplace that is easy to get to such as your Desktop.
2. Connect and sync your device to your computer.
3. Using Windows Explorer drag and drop the cab file, AudibleAir_PPC.CAB, to your device (someplace that is easy to get to such as the My Documents folder on your device).
4. Next, disconnect your device from the computer.
5. Using File Explorer on your device, browse to the location that you copied the cab file, AudibleAir_PPC.CAB.
6. Open the file, AudibleAir_PPC.CAB. This will install AudibleAir to your device.

Please let me know if you experience any issues. Thank you sincerely for your time and extreme patience.

Sincerely,
Jakup A. - Technical Support Lead

Audible Customer Support

[stevenmh]

I just downloaded the cab in the last post, did a complete uninstall including manually removing folders/files and registry entries, rebooted, installed, and rebooted again. It's now able to log in and refresh my book list, which it hasn't been able to do for months. However, when I go to download a book, it immediately goes to 100%, tells me it's downloaded the book, but doesn't actually do it. I noticed it didn't create the AudiblePlayer folder on my storage card, so I did that manually, and it still doesn't work.

So... is yours still working? Maybe I should try the previous cab you linked to... but I'm getting permission denied when I try to access it.

I reported this issue to Audible as soon as it happened, and followed up with them a couple times. They just kept saying it was a known problem with no timeline for correction. I don't know why I didn't get on a list to be notified of the new cabs. Thanks for posting this info.