Sprint HTC Touch Pro 2 in reboot loop
 

We recently purchased a Sprint HTC Touch Pro 2 phone from Ebay. I accessed the Bootloader mode to see if the device was locked and now the device is in a constant reboot loop. We have tried a soft and hard reset and now the device will get to the Windows loading screen and then reboot all over again.

I can enter Bootloader mode without any problem. I have searched through the forums and found the procedures for flashing the ROM in bootloader mode but the problem still persists. The flashing shows 100% complete and the device reboots, but then it goes right back in to the reboot loop. I have to remove the battery for several minutes to get the device to shut off completely.
Can anyone provide some guidance on how we can get this fixed? Do I need to unlock the device before flashing the ROM? Can someone provide me with the links to the downloads I need?

Any help would be greatly appreciated!

Re: Sprint HTC Touch Pro 2 in reboot loop
 

What do you see when the tricolor screen come up?

anything by olipro or cmonex or any of that wording?

Re: Sprint HTC Touch Pro 2 in reboot loop
 

First I would try to Flash the stock ROM and get things stable first if it's just rebooting it's self.

Link below for stock ROM......

http://forum.ppcgeeks.com/showthread.php?t=91940

Windows Mobile 6.1

ftp://up.ppcgeeks.com/Touch%20Pro%20...60652_Ship.exe

Windows Mobile 6.5

ftp://up.ppcgeeks.com/Touch%20Pro%20...60660_Ship.exe

Re: Sprint HTC Touch Pro 2 in reboot loop
 

The tri-color screen shows the following:
RHOD400 32M SS-BC
SPL - 0.72.0000

MicroP(LED) 0x0A
MicorP(key) 0x04
Turbo HW/Turbo SW

TP MFG DATA
512,525 810,854
807,196 196,204
214,854 Calibrated

I will also try the links that were posted above.

Thanks for the quick replys and again, I appreciate the help!

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Looks like you are still HSPL locked, but right now I would just worry about getting a stock rom loaded and make sure your phone is working first before you go trying to unlock it and load custom ROM's.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Okay, I have downloaded the ROM. Now would someone please provide the proper steps to follow when flashing the ROM in bootloader mode?

Thank you!

Re: Sprint HTC Touch Pro 2 in reboot loop
 

if you've downloaded the rom, just make sure your phone is connected to your computer. if it is, "USB" should pop up on your tri color..when it is, as Wesley said, just double click the exe stock rom and it should walk you through installing the stock rom from the bootloader screen.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

I flashed the ROM and now the device will display the Touch Pro 2 screen for about 60 seconds and then it shuts off completely. Help!

Re: Sprint HTC Touch Pro 2 in reboot loop
 

If you have a memory card in take it out, same thing with the Sim card, if you have one in there take it out and see if that helps.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Removed the memory card (don't have SIM card), problem still persists. I was able to get it back into bootloader mode, but it shut off after about 10 seconds.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Does the battery have a full charge?

Try using a different USB cable and using a different Port.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

I have let the phone charge for over an hour now without touching it and it is still in the endless reboot loop. I have tried a different USB cable as well, still not working.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

At this point I would try and see if you can send it back to the person you got it from off Ebay as it sounds like bad hardware to me. unless someone else any other idea's that I have not thought of.

Sorry its not working :(

Re: Sprint HTC Touch Pro 2 in reboot loop
 

We have two other HTC Touch Pro 2 devices that we ordered so I swapped the battery with one of those and now the device will load to the Windows Mobile Version 6.1 flash screen, but then it reboots again.

Wesley762 - I truly appreciate the assistance you have provided and hopefully someone will be able to help. Thank you!

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Good afternoon.
Help who knows.
Yesterday decided to flash it a miracle.
Deducted that we must first put HSPL.
Nachel installation. When installing a devays faded screen.
And all zdoh.
Now I can not do nothing to XP can not do it.
Only one in connection to a computer, he defines it as Qualcomm CDMA Technologies MSM, and orange LED lights.
All ..
Help reflash or restore things.
Thank you.

My Account
HTC Touch Pro2, 7380 Sprint

Re: Sprint HTC Touch Pro 2 in reboot loop
 

rotkiv, I don't think you should post your SN and IMEI number but thats just me.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

I do not understand the answer. so can you help me?

Re: Sprint HTC Touch Pro 2 in reboot loop
 

I would try but Honestly I can not understand your question, sounds like the HSPL did not work for you, I am guessing English is not your first language. Can you try to reword your question?

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Ok I'm Russian.
He would put HSPL phone is turned off.
Still does not start.
When connected to a computer, the computer defines it as Qualcomm CDMA Technologies MSM and orange LED lights.
What his back?

Re: Sprint HTC Touch Pro 2 in reboot loop
 

UPDATE - I found information while searching through the forums that suggested that I flash the ROM through the SD card. I was able to copy the RHODIMG.nbh file to the SD Card and then update the ROM on the device through Bootloader mode. The update shows successful, but the device remains in the constant reboot loop.

Does anyone have any suggestions on we can get this fixed?

Re: Sprint HTC Touch Pro 2 in reboot loop
 

flash the stock rom using computer, instead of sd card.
also, check the battery terminals...make sure they're not bent or touching.
also, look in the charge/usb port and make sure non of the terminals are bent or touching.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Thank you for your reply, but I have already done everything that you suggested. The device remains in a continuous reboot loop where it will begin to load Windows and then it reboots before the process bar even gets 1/4 of the way across. I have flashed the ROM several times through the PC as well as the SD card, but I cannot get the phone out of this reboot loop.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

At this point, after 3 weeks, I highly recommend you send the phone back as defective. I would hope you have PayPal buyer protection on the eBay purchase. Did the seller say the phone was "as-is"? or is there a DOA clause? You should have sent this back 2 weeks ago - hope you haven't waited too long.

I have to wonder if the seller flashed an incompatible ROM or radio to this phone....

If you want to post the eBay auction link, maybe we could advise you better.

But, please act before the 30-day PayPal period.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

what about unlocking and maybe even relocking..

you guys remember the "infinite boot loop" from the TP1 sd card flashing days.. there was even a poll in the sd flashing thread i believe because it happened often enough.. the solution then was just to re-unlock your device again..

maybe OP bought the phone from someone who had it unlocked and then re-locked it and soemthing went wrong in the process..

since youve tried everything else OP, try unlocking and flashing(even though you dont need to unlock for stock roms).. try different combos: unlock>flash.. does it work? unlock>relock>flash.. does it work? unlock>flash custom... theres about 6 different combos to work through like this, but you may find the issue.. but itll take a bit of trial and error

Re: Sprint HTC Touch Pro 2 in reboot loop
 

I appreciate the suggestions and I am willing to try anything, but is there a way to unlock / relock the device through either bootloader mode or the SD card? The main issue is that the device is stuck in a reboot loop leaving us unable to use Active Synch. We can enter bootloader mode and flash the ROM all day long, but nothing seems to be bring the device out of the never-ending reboot loop.

Thanks!

Re: Sprint HTC Touch Pro 2 in reboot loop
 

here's how to relock from mem card http://forum.ppcgeeks.com/showthread.php?t=95375

there's 2 different sprint stock roms, have you tried flashing both?

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Yes, I believe I have tried both the stock ROMS 6.1 and 6.5. If you have a link(s)for the Stock ROMs so that I can double-check, I would greatly appreciate it.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

http://forum.ppcgeeks.com/showthread.php?t=91940

Re: Sprint HTC Touch Pro 2 in reboot loop
 

hi All,

I am new to this forum. I have sprint HTC touch pro recently sent to me by a friend in US. I am in Nigeria, can anyone please help in step that i will use to either flash or reprogram it to a carrier in my country for voice and data.

thanks

Re: Sprint HTC Touch Pro 2 in reboot loop
 

If you have a Touch Pro you might want to ask in the Touch Pro forum, this is the Touch Pro 2 forum.

Link below to the TP Forum............


http://forum.ppcgeeks.com/forumdisplay.php?f=63

Re: Sprint HTC Touch Pro 2 in reboot loop
 

You never responded or addressed my points. So, what's the real story here?

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Have you tried:
Powering the device down and/or removing the battery until it shuts off completely. Then press and hold talk,end, and power butons. Then while holding these down insert the battery and follow prompts and hard reset.
If not try it. ;)

Re: Sprint HTC Touch Pro 2 in reboot loop
 

@willysp...Although I appreciate your advice and suggestions your implication is not appreciated.

The "real story" is that the General Manager purchased these devices over 3 months ago. The devices worked fine when we received them and we were searching for ROMs to flash so that we could eventually install a software program onto the devices. I placed the Sprint HTC TP2 device in bootloader mode to see if the seller had already unlocked the device. After exiting bootloader mode, the device went into the reboot cycle and has been that way ever since.

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Did you try doing what I suggested?
Do it EXACTLY like I said. ;)

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Download the latest hardspl and run from sd card and then run task29 from sd card.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

huh? hardspl unlocker does not work from sd card, and neither does task 29. Are you tryin to make his situation worse?

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Yes, Horndoctor, I followed the steps exactly. The device asked for confirmation of a hard reset which I did, but it is still stuck in the endless reboot loop. :dontknow:

Re: Sprint HTC Touch Pro 2 in reboot loop
 

Sometime it's just bad hardware and something is wrong, I think you are beating a dead horse at this point.

Re: Sprint HTC Touch Pro 2 in reboot loop
 

at this point, i suggest you call sprint and tell them you're phone is stuck in the bootloader...and see about getting a replacement.

or see if the ebay seller will take it back and refund you what you paid.

Wirelessly posted (HTC Diamond: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Is the red reset button inside the battery door stuck? Try pushing it a few times. :scratch: