Sprint HTC Touch Pro 2 in reboot loop

DogMom · #1 (**permalink**) 07-01-2010, 10:05 AM

We recently purchased a Sprint HTC Touch Pro 2 phone from Ebay. I accessed the Bootloader mode to see if the device was locked and now the device is in a constant reboot loop. We have tried a soft and hard reset and now the device will get to the Windows loading screen and then reboot all over again.

I can enter Bootloader mode without any problem. I have searched through the forums and found the procedures for flashing the ROM in bootloader mode but the problem still persists. The flashing shows 100% complete and the device reboots, but then it goes right back in to the reboot loop. I have to remove the battery for several minutes to get the device to shut off completely.
Can anyone provide some guidance on how we can get this fixed? Do I need to unlock the device before flashing the ROM? Can someone provide me with the links to the downloads I need?

Any help would be greatly appreciated!

**jshaas2** · #2 (**permalink**) 07-01-2010, 10:16 AM

What do you see when the tricolor screen come up?

anything by olipro or cmonex or any of that wording?

**Wesley762** · #3 (**permalink**) 07-01-2010, 10:17 AM

First I would try to Flash the stock ROM and get things stable first if it's just rebooting it's self.

Link below for stock ROM......

http://forum.ppcgeeks.com/showthread.php?t=91940

Windows Mobile 6.1

ftp://up.ppcgeeks.com/Touch%20Pro%20...60652_Ship.exe

Windows Mobile 6.5

ftp://up.ppcgeeks.com/Touch%20Pro%20...60660_Ship.exe

DogMom · #4 (**permalink**) 07-01-2010, 10:47 AM

The tri-color screen shows the following:
RHOD400 32M SS-BC
SPL - 0.72.0000

MicroP(LED) 0x0A
MicorP(key) 0x04
Turbo HW/Turbo SW

TP MFG DATA
512,525 810,854
807,196 196,204
214,854 Calibrated

I will also try the links that were posted above.

Thanks for the quick replys and again, I appreciate the help!

**Wesley762** · #5 (**permalink**) 07-01-2010, 11:00 AM

Quote:

Originally Posted by DogMom

The tri-color screen shows the following:
RHOD400 32M SS-BC
SPL - 0.72.0000

MicroP(LED) 0x0A
MicorP(key) 0x04
Turbo HW/Turbo SW

TP MFG DATA
512,525 810,854
807,196 196,204
214,854 Calibrated

I will also try the links that were posted above.

Thanks for the quick replys and again, I appreciate the help!

Looks like you are still HSPL locked, but right now I would just worry about getting a stock rom loaded and make sure your phone is working first before you go trying to unlock it and load custom ROM's.

DogMom · #6 (**permalink**) 07-01-2010, 11:12 AM

Okay, I have downloaded the ROM. Now would someone please provide the proper steps to follow when flashing the ROM in bootloader mode?

Thank you!

**jshaas2** · #7 (**permalink**) 07-01-2010, 11:13 AM

if you've downloaded the rom, just make sure your phone is connected to your computer. if it is, "USB" should pop up on your tri color..when it is, as Wesley said, just double click the exe stock rom and it should walk you through installing the stock rom from the bootloader screen.

DogMom · #8 (**permalink**) 07-01-2010, 11:43 AM

I flashed the ROM and now the device will display the Touch Pro 2 screen for about 60 seconds and then it shuts off completely. Help!

**Wesley762** · #9 (**permalink**) 07-01-2010, 12:03 PM

If you have a memory card in take it out, same thing with the Sim card, if you have one in there take it out and see if that helps.

DogMom · #10 (**permalink**) 07-01-2010, 12:12 PM

Removed the memory card (don't have SIM card), problem still persists. I was able to get it back into bootloader mode, but it shut off after about 10 seconds.