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Re: Complete Verizon TouchPro 2 Help & How-To
Display:
* How do I adjust the text size on my device? Go to Start > Settings >All Settings > System (tab) > Screen > Text Size (tab). Modify the text size as desired. * How do I adjust the backlight on my device? Go to Start > Settings >All Settings > System (tab) > Power > Backlight (tab) * When navigating programs, my device is not responding accurately to stylus taps. What should I do? Recalibrate the screen. Tap Start > Settings >All Settings > System Tab > Screen, tap Align Screen and follow the on-screen instructions to calibrate the screen. * My display/screen's image is inverted, faded or discolored, what can I do to fix it? Perform a soft reset by powering the unit off, pressing the reset button under the battery cover, or removing the battery. If the screen issue persists, back up all information on your device and perform a Hard Reset. NOTE: A hard reset will remove all information from your device. Make sure to backup all information before performing a hard reset. * How do I extend the backlight time on my device? Tap Start > Settings >All Settings > System (tab) > Power > Advanced (tab). Select a longer backlight timeout from the drop-down list. * Something is wrong with my display; it goes dark after a few minutes of inactivity but my device is still powered on. What is happening? The device is going into hibernation. The device is still powered on and can receive calls, emails, and messages, but the screen has gone to sleep to preserve power. To "wake" the device, simply tap the backlight button on the top right edge of the device. General and Other: * How can I optimize the performance of my device? The main reason for device performance decrease is the lack of available memory. You will want to free up more memory so that the device can return to normal function. This device offers a few options for managing memory. • There is a shortcut for the Task Manager on the upper right corner of the Today screen that allows you to view programs that are currently running and gives you the option to shut them down to free up memory. • There is also an X-Button application that allows you to choose what action is taken when the X button is tapped (minimize or close). To access and change these settings, tap the Task Manager shortcut and choose Options (wrench icon) from the drop down. The settings for the X-button can be found on the Button tab. Note: When the "X" Button is not set to end running programs, tapping the "X" button will only minimize the program and it will still be running in the background using memory and draining battery. This allows you to quickly multi-task between applications. * How do I link my Facebook account? Tap or press Start > People > All Contacts > Me (My contact card). Scroll to the bottom and tap the Link * How do I connect to an external display? You need an HTC TV Out cable to be able to connect your device to an external display. The HTC TV Out cable is sold separately. * How do I remove and replace the back cover? You need to temporarily remove the stylus to be able to remove or replace the back cover. Firmly hold the device with both hands and the front panel facing down. Push the back cover up with your thumbs until it disengages from the device and then slide it up to remove. * What does a Hard Reset do and how is it performed? A hard reset removes all information from your device and returns it to a state just like it has never been used before. All contacts, messages, emails, 3rd party applications, etc. will need to be reinstalled after performing a hard reset. To perform a hard reset, navigate to Start > Settings >All Settings > System (tab) > Clear Storage. Follow the on-screen prompts to complete. This process will take 5-10 minutes * How do I use the zoom bar? While browsing websites using Opera, viewing an image in Album, or using other applications that support zooming you can slide your finger back and forth between the + and - icons to zoom in and out. * When should I perform a Hard Reset? A Hard Reset should only be performed after all other troubleshooting options have been exhausted or if you want to remove everything from your unit at the same time. * Is there a Select All option on the device? To select all files, select one file and then tap Menu > Edit > Select All. * How do I move files on my device? Tap Start > All Programs > File Explorer and search for the file you want to move. Tap and hold on the file to open a menu, and then tap Cut. Navigate to the target folder where you want to move the file. On the target folder, tap and hold on an empty space, then tap Paste. * How do I return to the Home Screen? Press End to return to the Home Screen. * Where is the Home button? The Home button has been combined with End. To go to the Home screen press End. * How do I view All Programs? Tap or press Start > All Programs. * How do I view All Settings? Tap or press Start > Settings >All Settings. * What is the difference between the Contacts application and People? The Contacts application can still be found by tapping Start > All Programs > Contacts or you can use the revamped and enhanced TouchFLO 3D interface which is called People. * How can I lock the keys and screen of my device? Tap or press Start > Settings >All Settings > Personal (tab) > Buttons > End Key (tab). Choose Lock device in the radio buttons and tap OK. Press and hold the End key to lock the keys and screen. * Where is the Start menu? The Start menu has been replaced with the Start screen. When you press or tap Start you will be taken to the newly designed Start screen. * How do I access the Notifications screen? Tap the icon bar on the top of the screen to access the Notifications screen. * How do I soft reset my device? What is a soft reset? A soft reset is similar to rebooting a computer. You will not lose any data unless you have unsaved work open. To perform a soft reset, simply insert the stylus into the reset hole under the battery cover. GPS: * Does the HTC Touch Pro2 have internal GPS? Yes, the HTC Touch Pro2 supports GPS. You can use GPS with the included VZNav application or most other GPS-enabled applications. * What is QuickGPS? QuickGPS can speed up the time for determining your GPS position by downloading the latest satellite data via an Internet connection. * What is aGPS? aGPS is Assisted Global Positioning System. It was introduced to enhance performance. With conventional GPS systems, it is often difficult to provide reliable positions under poor signal conditions, for example, if you are surrounded by tall buildings (as a result of multipath) or if the satellite signals are weakened when you are indoors or under a tree. Some newer receivers fare better. The aGPS system, consisting of an integrated GPS receiver and network components, boosts performance beyond that of the same receiver in a stand-alone mode. * What is GPS? GPS (Global Positioning System) is a satellite-based radio navigation system that consists of three segments - the satellite constellation, ground control network, and user equipment. People use GPS on their mobile devices with navigation software applications such as VZNavigator. |
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Re: Complete Verizon TouchPro 2 Help & How-To
Messaging:
* How many email accounts can my device support? 6 accounts; 1 Exchange and 5 POP3/IMAP4 accounts. * How do I set up my e-mail? Scroll to the Mail tab in TouchFLO 3D and tap on New Account. If you want to setup a second mailbox, tap Menu > Accounts > New Account. Enter your email address and password and the device will automatically configure your POP3 or IMAP4 email account. * How do I send an SMS from my device? To create an SMS message, scroll to the Messaging tab of TouchFLO 3D and tap the New Message icon. Enter the 10 digit wireless number or select from your Contacts (Menu > Add Recipient). Enter message text and tap Send. * What types of email does my device support? Microsoft Exchange, IMAP4 and POP3. * Can I add my signature when replying to e-mails on my device? In Messaging on your device, tap Menu > Options > Signatures. Select an account and then select Use signature with this account and Use when replying and forwarding. You can then enter a signature. * How do I set my device to store attachments from received e-mails to the storage card automatically? Tap Start > All Programs > Messaging > Menu > Options > Storage and then select the When available, use this storage card to store attachments check box. Multimedia: * What encoding format for video capture is supported? Still image: JPEG Video: 3GPP2, H.263, H.264, MPEG4 Burst/Sport: JPEG * Windows Media Player won't recognize all of the music files that I loaded on my device, why? Your device will only recognize files types that it supports. Below are the supported file types: Video format supported: WMV, ASF, MP4, AVI, and RM Real Media. Audio format supported: AMR, AAC, WAV, WMA, MP3 If your device is not recognizing the files, your library may need to be updated. Go to Start > Windows Media > Menu > Update library. This will start a scan that will look for all audio/video files on the device and update the library to show all compatible files. * How do I access the camera function on my device? Tap on Start > Camera or scroll to the Pictures and Videos tab of TouchFLO 3D and tap the Camera icon to launch the camera. * How do I change my Camera capture mode? From within the Camera application, tap on the Show Nav button then on Capture Mode button. Choose the desired capture mode. * I have taken a picture and would now want to send it to my friend, how can I do that? From the camera screen, tap the Send icon and choose the method you want to send the image. Phone: * How can I enable the speakerphone? While on a call, simply turn the device over and place it screen down on a table. The device will turn into a speakerphone. * How do I use the Voice Command software? Press and hold the Talk button to launch Voice Command. Say "Help" for instructions. * How do I launch the Phone to make a call? Tap the Talk/Send button to launch the Phone application. Simply start dialing numbers using the on screen keyboard. You can also start typing the name of the contact from the home screen or from within the Phone application. * How can I view/change CDMA or GSM call services and settings? Tap Start > Settings >All Settings > Personal (tab) > Phone > CDMA Services or GSM/UMTS Services. Power and Battery: * How long should it take to charge my battery? Your battery can take up to 3 hours to fully charge using the AC charger. It will take much longer using the USB as that is the trickle charge function. * Why does it take so long to charge my device using the USB? The USB cable acts as a trickle charger so it will take longer than if you were using an AC charger. While the USB will work, it is recommended to use the AC charger, especially if the battery level reaches 10% or below. * How can I optimize my battery’s performance? There are a few settings that you can change on your device that will preserve battery life. •Turn off Bluetooth or Wi-Fi if you are not actively using it oDisable Bluetooth: Tap Start > Comm Manager then tap Bluetooth oDisable Wi-Fi: Tap Start > Comm Manager then tap Wi-Fi •Adjust the settings for your Backlight. Lowering the brightness and timeout will decrease battery consumption. oSteps: Go to Start > Settings >All Settings > System (tab) > Backlight •Turn off any unnecessary audible notifications (email, SMS, etc.) oSteps: Go to Start > Settings >All Settings > Personal (tab) > Sounds & Notifications > Notifications •Customize your push email synchronization interval. Manual synchronization will save the most battery life while As Items Arrive will drain the battery more quickly. oSteps: Go to Start > ActiveSync > Menu > Schedule •Stop unnecessary programs that are running in the background or soft reset the device periodically. o Stop running programs: Tap the Task Manager shortcut (drop down icon in the upper right corner of the Today screen). Select desired action from drop down menu. o Soft reset the device: Insert the stylus into the reset hole located on the bottom of the device. * Why won’t my device power on? Your battery may be drained or is not seated correctly. Try removing and reinserting the battery. If no success, try charging the device using the AC Charger. You will see an amber light while charging. Once charged, it changes to a green light. NOTE: The End/Hang-up button is the power button on the Touch Pro2 for Verizon. The button on the top edge of the device simply controls the backlight. |
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Re: Complete Verizon TouchPro 2 Help & How-To
Settings:
* Tapping the "X" icon in a program simply closes the program screen but the program continues to run on my device. How can I change the settings so that I can end a program by tapping the "X" icon? Tap Start > Settings > System Tab > Task Manager > Button tab and select End programs by tapping "X" * How do I customize the TouchFLO Home screen tabs? Tap or press Start > Settings > Customize tabs. Uncheck to remove the tab and tab and drag the icon on the left to rearrange. * How do I set the device password? To set the device password Tap Start > Settings >All Settings > Personal tab > Lock to set a device password. * How do I modify my Date and Time settings? You can modify the Time Zone, Date, and Time on your device by going to Start > Settings >All Settings > System (tab) > Clock & Alarm. You can also tap on the clock on the home screen. You also have the option to set the device to automatically obtain this information from the wireless network by going to Start > Settings >All Settings > Personal (tab) > Phone > CDMA Services (tab) > Time Synchronization. * Where do I see the Standby time, Talk time and Device usage since last full charge? Tap Start > Settings >All Settings > Power > Information (tab). Storage Card: * What are the options for external memory for my device? The HTC Touch Pro2 supports up to 16gb microSD memory cards. * What type and size MicroSD storage cards can I use? Currently the MicroSD card supports 2.0 SDHC compatibility. * Where do I put the microSD card? Remove the back cover of the device and place the microSD card inside the slot along the right edge of the device. Synchronization: * Is it possible to sync data wirelessly without a data connection? Yes, you can use Bluetooth to sync with your PC via ActiveSync/Windows Mobile Device Center or another device which also supports Bluetooth. It is also possible to sync directly with an Exchange Server. * What options do I have to connect my device to a computer using USB? You can connect the device to a computer using USB either as an External Drive or through Microsoft ActiveSync. If using Windows Vista, you will use Windows Mobile Device Center (WMDC) rather than ActiveSync. Simply plug the device in and choose an option on the screen of the device. * ActiveSync is not recognizing my device, what should I do? Be sure that you have not connected your device to your PC before you installed ActiveSync. If you did plug in your device before installing, uninstall ActiveSync and start the process over ensuring that you do not plug your device in until after ActiveSync has been installed. If using Windows Vista, the same applies for Windows Mobile Device Center (WMDC). Verify that your device is recognized by your PC in the Device Manager; if it is not, resolve that issue first. Verify you are using the USB cable supplied with your HTC Touch Pro2. Unplug your device from the PC for a few seconds and then plug it back in. Perform a Soft reset on the device while it is plugged into the PC. On the device, go to Start > Settings >All Settings > Connections > USB to PC and uncheck the Enable faster data synchronization box. * I want to sync my device with my MAC, am I able to use ActiveSync to do this? ActiveSync is not compatible with Macintosh computers. While you will be unable to use ActiveSync, there is 3rd party software that allows synchronization between Windows Mobile Devices and a Macintosh. Please also note while you may not be able to synchronize your PIM information with your Macintosh computer / applications, you can transfer files such as music, movies, photos, etc. to your HTC Touch Pro2 by using a the USB cable and setting your Touch Pro2 to Disk Drive mode (Start > Settings >All Settings > Connections > USB-to-PC). This will enable the microSD card inside the Touch Pro2 to be utilized like a USB thumb drive. * How do I install Microsoft ActiveSync/Windows Mobile Device Center (WMDC)? Insert the "Getting Started" CD that came with your device into your PC and follow the prompts. Note: The disk will detect what operating system you have and what sync software you have loaded. If you already have ActiveSync installed on your PC, it will not give you an option to install it from the disk (same for WMDC) until it has been removed from your PC. * I lost the CD that came with my device, where can I get a copy of ActiveSync/WMDC? ActiveSync is a free download that can be found on the Microsoft website: http://www.microsoft.com/windowsmobi...c/default.mspx * How do I set up ActiveSync/Windows Mobile Device Center? Once ActiveSync/Windows Mobile Device Center is installed and your device is connected to your PC, you will be presented a configuration Wizard that will take you through the set up. System: * How do I perform a soft reset?Perform a soft (normal) reset to clear all active program memory and shut down all programs. This is useful when your device is running slower than normal, or a program is not performing properly. If a soft reset is performed when programs are running, unsaved work is lost. Pull out the stylus and remove the back cover. Use the stylus tip to press the RESET button located at the upper-left side of the open back panel. * How to I ensure my HTC Touch Pro2 software is up to date? Visit www.vzw.com and check the Support section for your product. You will find upgrade instructions and software if one is available for your device. * How do I perform a hard reset from within the OS? A hard reset will restore the device to the original factory settings deleting any programs or settings you have installed. To perform a hard reset within the device tap Start > Settings >All Settings > System Tab > Clear Storage. * What is a G-Sensor? A G-Sensor is an accelerometer and measures the forces that act on it and allows for auto screen rotation and other device enhancements. To access G-Sensor settings tap or press Start > Settings > G-Sensor to adjust screen rotation and calibration settings. * How do I remove and add programs from the Start screen? From the Start screen tap any empty icon showing + to add an application. Tap Remove to show those programs that can be removed. They will have an X in the bottom left-hand corner of the screen. Tap the X to remove the program from the Start screen. * How do I check the device information? Tap Start > Settings >All Settings > System (tab) > Device Information to check the ROM version, ROM date, Radio version, Protocol version, and other hardware information. |
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Re: Complete Verizon TouchPro 2 Help & How-To
Tips and Tricks:
* On the Home Screen: Return to home screen from any other screen Close out running applications or press the End key Make a call Press Send key or simply start typing the name/number of the desired contact View missed calls Tap on X Missed Calls View and check voicemail Tap on X New Voicemails View upcoming appointments Appointments show below the Call History and Calendar. You can also tap on Calendar or scroll to the Calendar tab of TouchFLO 3D. Create a new appointment Scroll to the Calendar tab of TouchFLO 3D and tap Menu > New View unread messages Scroll to the Messaging tab of TouchFLO 3D View unread emails Scroll to the Email tab of TouchFLO 3D To configure weather pane Scroll to the Weather tab of TouchFLO 3D and view options under Menu Switch between the different tabs of TouchFLO 3D Tap and hold on the active tab, then slide your finger across the face of the touch screen left-to-right or right-to-left, or tap and hold on the active tab then drag your finger across the icons on the screen. You can also simply tap on the desired tab. See the menu of programs, applications and settings Tap Start Customize TouchFLO 3Ds background image Slide to Settings in TouchFLO 3D and tap Wallpaper Move cursor or highlight items on the screen Use the center navigation key or tap on the screen Access the System Status screen Tap anywhere on the Notification area next to the Start button at the top of the screen (data indicator, signal bars, speaker, battery, etc) Dismiss notifications (alarm, reminders, new message indicator, etc) Access the System Status screen then tap on the notification to view and dismiss it View TouchFLO 3D in landscape mode Slide the keyboard open and TouchFLO 3D will rotate to landscape mode * Attachments: Download an individual attachment Select the individual attachment from the list of attachments Save downloaded attachment Open the attachment. Save from the Menu Attach a file to e-mail message Tap Menu > Insert > File Attach a picture to e-mail message Tap Menu > Insert > Picture * Browser: Clear the browser cache Select Menu > Settings > Privacy > Delete Cache Zoom in or out in Opera Use the Zoom Bar just below the bottom edge of the screen to zoom in/out Open the default web browser Slide to the Internet tab of TouchFLO 3D and tap Launch Browser Browse to Web address Type in Web address in the address bar that appears at top of screen. Set a homepage In Opera tap the Menu icon > Settings and select your homepage in the Start Page section In Internet Explorer, browse to the desired homepage and tap Menu > Tools > Options > General (tab) -- then to use the displayed page as the homepage, tap Use Current Rotate the screen to landscape view Simply rotate the device lengthwise or open the keyboard View different parts of the webpage Tap and hold your finger on the touch screen and drag around the page * Typing: Capitalize a letter Press CAPS/Shift key Type alternate character on a key Press FN key and select the symbol on the keyboard Insert @ in an e-mail field Press FN and 2 Turn on CAP lock Press the CAPS key twice Turn off CAP lock Press the CAPS key once Access symbols not found as an alternate character Press the SYM key then choose the desired symbol * General Tips: Reboot (soft reset) Press the red Reset button under the battery cover Charge the device Use the AC adaptor supplied with the device. Use the USB cable as a backup. Lock the device Press the Backlight button Turn Flight mode on/off From Comm Manager tap Airplane Mode Adjust volume Use the Up/Down Volume button located on the left side of the device. Stop an individual task Tap the Task Manager icon on the home screen and press the X next to the individual task you want to stop Stop running programs Tap the Task Manager icon on the home screen and press the multiple X button Connect a Bluetooth headset to my device Tap Start > Settings > Communications and Add new Bluetooth headset. Change the video recording format of the Camera In Video mode tap the Options menu icon then tap the Settings icon > Advanced > Capture Format Set the device password Tap Start > Settings >All Settings > Personal tab > Lock to set a device password. Adjust the size of text on my device Tap Start > Settings >All Settings > System (tab) > Screen > Text Size (tab) to change the text size Adjust the backlight time on my device Tap Start > Settings >All Settings > Personal (tab) > Power > Advanced (tab) Check the software version of my device Tap Start > Settings >All Settings > System (tab) > Device Information to check the ROM version, ROM date, Radio version, Protocol version, and other hardware information. * Phone Features: Smart Dialer From the home screen, simply start typing the name or number of the desired contact Call selected name or phone number Press Send key (green button) or tap on the desired name or number Call a speed dial number Tap and hold assigned number button Call voice mail access number Tap and hold (1) button Turn mute on/off during call Tap Mute in the Call Status screen Change volume during call Use Volume Up/Down key located on the left side of the device. Open phone dialer Press Send key View phone call logs While in the Phone application, tap Menu > Call History Silence an incoming call Tap the Mute Ring icon on screen, or simply turn the device over on its face Place a call using Voice Command software Tap and hold the Phone button until you hear the beep -- clearly say "Call contact" Enable the speakerphone Turn the device over on the screen or tap the Speaker button in the Call Status screen Enable noise cancellation Tap Menu > Noise Reduction On * Calendar: Access Calendar application Scroll to the Calendar tab of TouchFLO 3D Create an appointment Select Menu > New Move to next day or month Move your finger up/down on the Calendar tab to move the day or month * Navigating Screens: Go to Menu Press the Menu softkey Move Cursor Use the arrow buttons on the keyboard Exit a screen Press the X or OK button in the upper right corner, or press the Back Arrow key Click an icon or menu item Press the Enter key on the keyboard Return to home screen from any other screen Press End Call button * Messages: Use Messaging application Select Start > Messaging or scroll to the Messaging or Mail tab in TouchFLO 3D Open a message Tap on the desired message Compose message Select Menu then New Reply to message Tap Menu > Reply Forward message Select Menu > Forward Reply to all Select Menu > Reply All Turn on / off "direct push" e-mail Access the Comm Manager then select Direct Push |
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Re: Complete Verizon TouchPro 2 Help & How-To
Safety Information
Do Not Use The PC Functions Of Your Pocket PC While Driving Or Walking Never use the personal computer functions of your device while driving an automobile or any other moving vehicle. Always pull out of traffic and come to a stop in a legally permissible and safe location before using your device. Failure to do so could result in serious bodily injury in a traffic accident. When driving:
automobile as the device or any of its accessories, as possible sparking in the device could cause ignition or explosion. Never use your device while walking. Usage while walking could result in bodily injury caused by inattention to automobile traffic or other pedestrian hazards. Using The Phone Function Of Your Pocket PC While Driving Is Extremely Dangerous Talking on or using your device while driving is extremely dangerous and is illegal in some states. Remember, safety comes first. Check the laws and regulations on the use of phones in the areas where you drive. Always obey them. If you must use the phone function while driving, please:
When Using Your Device Near Other Electronic Devices Your wireless handheld portable device is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. Most modern electronic equipment is shielded from RF energy. However, certain electronic equipment may not be shielded against the RF signals from your wireless device; therefore, use of your device must be restricted in certain situations. In addition, the computer portion of your device produces low levels of RF energy due to the generation of digital timing pulses by its clock oscillator circuits. Your device has been equipped with internal shielding to minimize stray emissions of RF energy. However, use of the computer functions of your device must be restricted in certain situations. Battery Safety Your device uses a removable and rechargeable lithium ion battery. Please contact customer service for assistance should you need a replacement battery. DO's:
to recycle the battery in accordance with RBRC standards. When disposing of the battery by yourself, please call RBRC at (800) 822-8837 for proper disposal tips. Never touch any fluid that might leak from the built-in battery. Such liquid when in contact with the eyes or skin, could cause injury to the skin or eyes. Should the liquid come into contact with the eyes, irrigate the eyes thoroughly with clean water and immediately seek medical attention. In the event the liquid comes into contact with the skin or clothing, wash it away immediately with clean water. General Safety Your pocket PC is a high quality piece of equipment. Before operating, read all instructions and cautionary markings on the product, battery and adapter/charger. Failure to follow the directions below could result in serious bodily injury and/or property damage due to battery liquid leakage, fire or rupture. DO NOT use or store this equipment in a place where it will be exposed to high temperatures, such as near an open flame or heat-emitting equipment. DO NOT drop your device or subject it to severe shock. When not using, lay down the unit to avoid possible damage due to instability. DO NOT expose this equipment to rain or spilled beverages. DO NOT use unauthorized accessories. DO NOT disassemble the device or its accessories. If service or repair is required, return unit to an authorized cellular service center. If the unit is disassembled, the risk of electric shock or fire may result. Never allow metallic objects, such as staples and paper clips, to get into the inside of your device. Never touch the liquid that might leak from a broken liquid crystal display. Contact with this liquid could cause a skin rash. If the crystal display liquid should come into contact with the skin or clothing, wash it immediately with clean water. In the event that the device emits an unusual odor or sound or generates smoke, immediately disconnect the AC adapter from the power outlet, then detach the battery. |
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Re: Complete Verizon TouchPro 2 Help & How-To
isnt this just a direct copy of the official htc help and how to with the q and a pasted together???????
http://www.htc.com/us/support/touch-...cellular/help/ |
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Re: Complete Verizon TouchPro 2 Help & How-To
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