TP2 Not recognized by PCs

[jac187]

Until today my TP2 was recognized and synced with both my work and home computers.

However, this evening when I went to sync with my work PC, activesync did not lauch. At first I thought it was a PC problem and I tried the tips I found in the forum. Then I tried my home PC and the same result.

I tried connecting the phone as a external drive but that did not work on either PC. Also tried different USB cords, different USB ports, still no luck.

Even uninstalling and reinstalling activesync was unsuccessful. Deleting the connection setting did not work either.

Final straw, I did a hard reset and had no luck. When connected to the PC, the phone is not recognized. Under the phone's activesync program, I get the generic message about creating a connection but the "SYNC" option is greyed out. I am not sure if this is normal.

Now the phone and both PCs are in a state where no activesync connections exist. Connecting the phone via USB to the PC only charges it.

Anyone have any suggestions/ideas/experience/etc as to what the problem may be?

XP SP3
Activesync 4.5
Always Stock ROM (never been flashed)

Thanks!

[Rager02]

i have the same problem..i was on a custom rom flashed back to stock no luck...never got it fixed goodluck,im seeing more and more tp2s with usb connection problems..

[xenokira]

Sounds like a hardware problem on the phone. If you're under warranty, take it into your carrier. I'm guessing it's a bad motherboard and they'll just give you a new or refurbed device in place your phone.

Good luck.

[nextohel]

Go into your device manager and delete your device. It will then re-install itself. I had the same problem tonight.

[jac187]

Originally Posted by nextohel

Go into your device manager and delete your device. It will then re-install itself. I had the same problem tonight.

not seeing anything in the device manager. what did you delete?

[slr916ek9]

hmm..does the pc recognize it?? like if you attach it does a drive installer pops up saying new device?..anyways

go to settings>all settings>connections>usb to pc then youll see some check boxes then the second one says underneath ENABLE FASTER DATA SYNCHRONIZATION (clear this check box if activesynce does not recognize the device) if its checked then uncheck it or if its not checked then check it...that should fix it!

to delete your device go to active synce window under FILE go to delte mobile device disconnect your phone and reconnect it..and go under connection settings on active synce mess with the it...update issue!

[jac187]

Originally Posted by slr916ek9

hmm..does the pc recognize it?? like if you attach it does a drive installer pops up saying new device?..anyways

go to settings>all settings>connections>usb to pc then youll see some check boxes then the second one says underneath ENABLE FASTER DATA SYNCHRONIZATION (clear this check box if activesynce does not recognize the device) if its checked then uncheck it or if its not checked then check it...that should fix it!

to delete your device go to active synce window under FILE go to delte mobile device disconnect your phone and reconnect it..and go under connection settings on active synce mess with the it...update issue!

nope, no new device is found when connected to the PC.

checked or unchecked still not working

deleted the mobile device in activesync and reconnected and wont connect eventhough USB is available.

even though it charges via usb, the phone and pc are not communicating in any sense.

whatever is supposed to happen during a usb connection so that the pc knows the phone is present, is not happening.

[slr916ek9]

so only thing its doing is charging??...theres effect to your pc? no windows pop up or little icon on the right lower task bar?

[jac187]

yep just charging. no new device found when connected. no pop up on task bar in right corner, no device in device manager (even 'scan for new hardware' returns nothing.

[slr916ek9]

hmm so no reading...well only thing i can think of is your usb cable

but hey to narrow it down...do you have something else that you can connect to your pc maybe like mp3 or ipod or something that has a usb connection to see if it'll read that