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Re: Verizon Claims it didn't receive phone I returned
Wow, my biggest fear as our phones aren't cheap! I always send my phones back with a large sticky label stuck to the back of the phone showing my name, account number, cell number, phone model, and esn. I stick that in a small padded envelope, sealed, with a duplicate labe on it. I stick that in a box and mail it out. Never had a problem.
But I hope they find your phone. Did they charge you for it, or you just tried to follow up and they said they have nothing yet?
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Re: Verizon Claims it didn't receive phone I returned
That's not a bad idea at all! I think I'll start adding those extra CYA layers you mentioned next time. I don't know why, but that's always terrified me, too.
Well, I had hopped online to view my account when I saw the huge $500+ charge. After collecting my jaw, I pulled up the scanned documents I kept and found the tracking number, which then led me to FedEx and proof Verizon had received it. Long story short, I just this moment got off the phone with Cedric at Vzw who told me they received the phone and that despite the website showing the charge without a credit, the credit had indeed also been applied. So according to Cedric I have a zero balance. Naturally I recorded the call and will wait and make sure all is as he says it is. Loose ends: So the culprit appears to be my local FedEx Store, that, according to the tracking info, inexplicably held onto the package for a few weekdays, returning the phone past the Vzw 10 day window and causing me to get dinged. |
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Re: Verizon Claims it didn't receive phone I returned
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Glad you got that figured out. Yea, one time I had 2 XV8600's to return (I was late to return the first one), and after finding out about the charges, I stopped procrastinating, and I actually zip tied the two phones together (there was a little loop on the phone for a strap), and did my whole sticker, padded envelope, sticker thing. Needless to say, I didn't want them getting one phone, and not the other. I try to eliminate all possibility of a service employee having an off day, and messing up my return. After all, your experience just proves careless mistakes can happen when so many people are involved in the process. |
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Re: Verizon Claims it didn't receive phone I returned
LOL Exactly. If you leave a Murphy-sized loophole, Murphy's going to hop right through it.
Another thing I do to cut my chances of something going awry (and this might sound semi-rude toward Vzw techs, but certainly isn't meant to be) is if I happen to get one on the phone I don't feel is firing on all cylinders, rather than taking the chance of a likely foul-up, I'll just drop the call and call back to get a different tech. Experience has backed up that gut instinct enough that that I won't even take the chance anymore. |
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Re: Verizon Claims it didn't receive phone I returned
Is there some reason you didn't return the phone to the local Verizon store.
If I don't keep mine, that was my game plan so there'd be no question about them getting it. Am I missing something? |
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Re: Verizon Claims it didn't receive phone I returned
i have had the same problem. I think its just the people in that department cause when i call customer service they put me on hold for 5 mins and verify my phone was returned. But i still keep getting calls saying no returns lll
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Re: Verizon Claims it didn't receive phone I returned
i have a 6800 right now(both still activate) that i was suppost to return but never did and i guess they forgot that was over a year ago right now i have two tp2 if that forget agian i will be senting the second phone to htc for repair!!(touch screen no longer touchs)
edit: they just asked if i sent it back to them!!!
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Vzw sim unlock, sd rom flashing!!! feel free to DONATE its appreciated, but not required Last edited by Adrianh85; 12-08-2009 at 07:01 PM. Reason: thought i was going to get over on them agian!! |
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