Can I upgrade to the Mogul?

[steps]

raise hell with sprint. If you have been with them for awhile and threaten to leave they will give u what u want. OR go to ATT and get the new Pocket PC!

[gxnext]

Originally Posted by superevilllama

ummmmm just go to a sprint store. I also have the insurane on my plan. I sat on my 6700 and took it in. They gave me a brand new mogul in box with all the toys for free! I did not pay the $50 insurance plan.

same here, i got my phone replaced with a mogul as well just the other day. i didn't pay anything because my insurance covered it apparently. it was my first replacement ever... I went there the 1st to get my phone replaced, they put in a order said it would take 4-5 days. I returned on the 10th they had me waiting around like 20 mins while they looked all over for the replacement phone they ordered for me, they finally told me they don't know what's going on with your phone (meaning the phone they ordered, i assume it never came... they obviously don't communicate well) so for my inconvenience he gave me a 6800... which is really what I was hoping for n the first place... and they handed me a brand new unopened mogul box... well he opened it in front of me to program it or something... but yeah... its was soo koo that my insurance completely covered my (upgrade) replacement... well worth the 7 dollars a month. and further more... didn't affect my contract! yay.. so hopefully ill be switching to sprint sero once the contract is up...

[markppc6700]

got a mogul today for a replacement of a 6700.. sprint is not giving out 6700 anymore atleast here in Los Angeles

[furiousgtz]

Originally Posted by poopboypat

Ok, here’s the thing, I called all the service centers within 70 miles today, they all said that I would have to wait till a new or refurbished 6700 to come in. Basically I told them my unit was not working and that they told me that they would have to send it out. And I would ether get a new or refurbished 6700 when it came back. I asked if there was any way I could get a mogul and they all said no you would have to pay for the upgrade. One lady said I have to call the insurance company and she couldn’t help me at all. Am I calling the wrong stores? I’m calling the Sprint Authorized Repair Centers.

Now I’m thinking of calling sprint and I understand I should tell them all the problems I’ve had in the past with this phone and that I would like my new phone to be a mogul. The one thing that may be good is that my 2 year plan with sprint is up in 2 months. And that I can walk and get an iphone without paying the huge breach of contract, ill just pay the next 2 months, and cancel after that. And I’ll start my new phone plan at AT&T today.
I mean I have has a lot of problems with this phone. For example I have had 2 different batteries fail on me. Before my unit died today, I was getting 1 hour of NO use battery life and 20 minutes of talk time before my battery would die (this is with a full charge). Which means I had to have it plugged in at all times for it to work. The countless amount of resets, and many times that the alarm has not gone off and it was set correctly. Constant memory problems where everything was closed out but I would have to do a soft reset before I could use applications. Basically I want a wm6 device since I have had no luck with wm5.

Would this be a good way about going about this? And do my reasons sound justified? And wich sprint number would I call since I can’t just hit *2 anymore.

I know sprint is giving new phone because they are out of the 6700 but I guess some location still has the refurbished

do you have insurance? call Asurion (1-800-584-3666) and tell them that that is your 3 or 4th 6700 and sprint told me to call you guys see if you are able to give me different model don't say you want Mogul because the rule is they have to give you something similar so obviously they are not going to give you a treo. Just explain the situation what you wrote here and If the rep says we can't do that you will only get refurbished then tell them can I speak please with "resolution specialist" and mostly likely they would send you new model and of course you have to pay $50.

try that hope that helps...