can I get my Mogul replaced if I....

[apollooff320]

is it a one time replacement? because I do have that plan.

[iZm]

There are two different types of coverage that you can have. They are the following:

ESRP (Equipment Service & Repair Plan) $4/mth
-This covers any damage to the unit barring physical or liquid damage. Technically, you unit qualifies for a free replacement under this program if you do have this coverage.

ERP (Equipment Replacement Plan) aka Insurance $4/mth
-This replacement plan requires a $50 deductible payment and covers any damage that is repairable by a service technician. You are allowed two claims per 12 month period.

TEP (Total Equipment Protection) $7/mth
-TEP is a package of both ESRP and ERP.

If you are unsure as to what your options are after this description, please take the unit to an Authorized Service Center and let the technician take a look at the unit. I am sure that they will guide you in the right direction. I am a technician in Central Florida. I hope that I was able to help you.

Much Luv,
iZm

[willysp]

Originally Posted by iZm

...
ESRP (Equipment Service & Repair Plan) $4/mth
-This covers any damage to the unit barring physical or liquid damage. Technically, you unit qualifies for a free replacement under this program if you do have this coverage.
iZm

I'm confused by your response. The OP says" now my screen is black and cracked". You say "barring physical damage". Doesn't 'cracked' constitute 'physical damge'?

TIA

[iZm]

I apologize for not specifying "physical or liquid damage" to the unit's main board.

Much Luv,
iZm