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Old 09-15-2007, 06:23 PM
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can I get my Mogul replaced if I....

I set on my mogul while it was in my back poket and now my screen is black and cracked. I have the replacement plan but I need to know if they will replace it from me doing this?
Oh by the way I have Sprint.
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Old 09-15-2007, 07:42 PM
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Originally Posted by apollooff320 View Post
I set on my mogul while it was in my back poket and now my screen is black and cracked. I have the replacement plan but I need to know if they will replace it from me doing this?
Oh by the way I have Sprint.
If you have the full ($7/mo) insurance, then yes, for $50 deductible.
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Old 09-15-2007, 08:03 PM
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is it a one time replacement? because I do have that plan.
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Old 09-15-2007, 08:23 PM
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There are two different types of coverage that you can have. They are the following:

ESRP (Equipment Service & Repair Plan) $4/mth
-This covers any damage to the unit barring physical or liquid damage. Technically, you unit qualifies for a free replacement under this program if you do have this coverage.

ERP (Equipment Replacement Plan) aka Insurance $4/mth
-This replacement plan requires a $50 deductible payment and covers any damage that is repairable by a service technician. You are allowed two claims per 12 month period.

TEP (Total Equipment Protection) $7/mth
-TEP is a package of both ESRP and ERP.

If you are unsure as to what your options are after this description, please take the unit to an Authorized Service Center and let the technician take a look at the unit. I am sure that they will guide you in the right direction. I am a technician in Central Florida. I hope that I was able to help you.

Much Luv,
iZm

Last edited by iZm; 09-15-2007 at 08:25 PM. Reason: More information provided.
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Old 09-15-2007, 08:59 PM
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...
ESRP (Equipment Service & Repair Plan) $4/mth
-This covers any damage to the unit barring physical or liquid damage. Technically, you unit qualifies for a free replacement under this program if you do have this coverage.
iZm
I'm confused by your response. The OP says" now my screen is black and cracked". You say "barring physical damage". Doesn't 'cracked' constitute 'physical damge'?

TIA
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Old 09-15-2007, 09:01 PM
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I apologize for not specifying "physical or liquid damage" to the unit's main board.

Much Luv,
iZm
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Old 09-15-2007, 09:11 PM
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he would need the 7 dollar ins..



Will
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Old 09-15-2007, 10:04 PM
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If you have the $7 TEP or $4 ESRP you can get it replaced in the store for free. This is not an insurance claim, this is not physical damage (usually meant to mean damage to the mb).
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Old 09-15-2007, 11:34 PM
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Well I have the $7 plan. If im with Sero can I still go to a sprint store and try to get it replaced?
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Old 09-15-2007, 11:47 PM
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Quote:
Originally Posted by Mustang46L View Post
If you have the $7 TEP or $4 ESRP you can get it replaced in the store for free. This is not an insurance claim, this is not physical damage (usually meant to mean damage to the mb).


How is cracked, not considered physical damage? If he takes it to a Sprint store, they are gonna give him the number to Asurion and say have a good day. Cracked screens are not a manufacturers defect, and will be treated as an insurance claim.

You may get lucky though... some Sprint techs aren't the brightest bulbs pulled out of the box (I talk circles around them when I go into the store, just for fun - plus the looks on their faces thrills me ) So hell.. give it the ole college try. Just don't go in expecting a free replacement, because that is highly unlikely to happen in your situation.
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