Stuck in soft-reset loop. Help Please.

[Darkjedi]

Originally Posted by Genesis.Spark

I did tell him I dropped it months ago, but the soft reset problem started recently. I don't see how it would affect the software. The little plastic piece that is a "quick key" for IE and something else came off when the drop occurred. He is stating he can not repair it due to this, although he gladly did a hard reset on my phone.

Sounds like your tech was just being a ****. I got my mogul replaced way back that looked like it's been through 2 world wars. Dings and scratches all over the face and corners. I definitely dropped it onto pavement from hip level several times. When I walked into the store because the phone had keyboard issues where it kept on repeating letters, they replaced it no questions asked. They just took my phone, walked into the back and told me to come back in half an hour. By the time I came back they told me they already placed an order for a new phone and a couple days later got a refurb.