Assurion out of moguls!!

heitnersays · #1 (**permalink**) 04-28-2009, 12:11 PM

After recieving three defective mogul refurbs i called up to see about being upgraded to a different phone, the rep told me she could go as low as 200 on a touchpro if i renewed the contract. One thing led to another and i got cut off and got in touch with another account manager. He informed me that the insurance company (assurion) was out of moguls and if i made a claim i would get a touch pro. Sure enough i did that and got a brand new touch pro for $50 without extending the contract, He called back to follow up and asked if i would fill out a satisfaction survey, and needless to say i did

tripflex · #2 (**permalink**) 04-28-2009, 12:24 PM

when did you do this? the deductible should be $100 now.

jamey_fields · #3 (**permalink**) 04-28-2009, 12:26 PM

that's what I'm talking about! I'll pay #$100 for a touch pro....I get to upgrade on May 6...Hopefully it won't be more then $200...

bayushikitsune · #4 (**permalink**) 04-28-2009, 12:29 PM

Yea that sucks...first company to go against the recession lol

**drewcam888** · #5 (**permalink**) 04-28-2009, 12:30 PM

Does anyone read anymore. Assurion has been giving moguls for months now.

heitnersays · #6 (**permalink**) 04-28-2009, 04:23 PM

i did the claim about 4 days ago, and it was definitely $50

duck9191 · #7 (**permalink**) 04-29-2009, 12:47 AM

i did my claim 2 days ago and it was $100. i ended up with a touch pro though. i should have did what you did and call because 4 referb moguls later i got one that sorta worked until someone dropped it and broke the digitizer.

link to the deductible list for most sprint phones. mogul is now $100 as of 4/19/09
http://www.nextel.com/assets/pdfs/en...chedule_en.pdf

heitnersays · #8 (**permalink**) 04-29-2009, 08:25 AM

I read the document you posted and I noticed it said "date of loss", could that price only be $100 when no replacement phone is being mailed back. Or are they just referring to a "loss" as any kind of approved claim?

duck9191 · #9 (**permalink**) 04-29-2009, 06:25 PM

its $100 either way. mines going back with a broken digitizer, but if it was stolen it would still be $100 from what i understand, there is just alot more paper work with lost/stolen replacements. i think they may have given the OP a break for having a hard time getting a working phone.

tcolling · #10 (**permalink**) 05-03-2009, 11:27 AM

I received two xv6800s from Asurion last week - one defective refurb, replaced by one BNIB xv6800. They were apparently NOT out of them last week.

- Tim