EVDO/ 1x help please

[Thesian]

Typically, us Techs at the store don't have access to the systems that would tell us what codes are on your account, so we wouldn't know if EVDO was on or off you account...

Second, I'm probably one of only 3 people in my market who is knowlegable about PDAs, and even I didn't know about the ##DEBUG# FieldTrial app. Thanks for the info.

When it concerns Vision issues on PDA's, most times a hard reset and re-provisioning is the way to go, and if that doesn't work, call Tier 2 Tech Support.

[Jeff Kirvin]

I've searched and read the whole registry thread here in the mogul forum and I don't see the key I need to change to enable the phone settings option. Can you post it here?

[Jeff Kirvin]

Really, no one can help me out with this?

[nebula]

Originally Posted by Jeff Kirvin

Really, no one can help me out with this?

This is what worked for me.

1) *2
2) Say "Technical Support"
3) Say "PDA"

When you get them online, tell them you need to get EVDO Reprovisioned on your account because your Mogul only connects at 1X even in the EVDO Coverage areas. Also tell them that you need to have to "Casual EVDO Code added to your account"

When I did it the first the time person that helped me did not correctly do it so i had to call again and the second time it worked fine.

They will make you go through bunch of steps to reset configuration on your phone, follow them and it should work.

[nebula]

Also, keep in mind that most of these Advanced Tech's know about the issues but some of them don't so keep trying and one of them should make it happen.

[rodeok]

My AN/AAA 2+Failed Authentication not 0......any ideas

[DarkStar]

Originally Posted by rodeok

My AN/AAA 2+Failed Authentication not 0......any ideas

Mine says the same, but my phone is connecting on the EVDO service without an issue...

[dwehking]

Originally Posted by youngworld

I posted a fix over at PDAPhoneHome. Basically, have them reprovision your ACCOUNT, not just your phone and then have them add a code called EVDO Casual.

Does this have to be done on every phone? I live in a 1x area, but will be traveling to an EVDO area tomorrow. I want to make sure I can connect properly.

[ScandaLex]

Originally Posted by riotek

You could always ##rtn# on the phone and than reset the phone up with your MDN and MSID that will give the phone a full factory reset. Its a little bit deeper than a hard reset. if this dosnt work than the problem is either your in a bad evdo coverage area as stated in a previous thread or evdo casual may not be on your account... Make sure you talk to advance tech support at sprint though anyone else you talk to wont know there head from there a$$...

Im curious, why would EVDO casual not be on an account for those coming from the 6700 to 6800. I purchased mine on Jul 20, and all that was necessary was an ESN swap. Nothing on my account should have changed, yet since the swap, my 6800 only shows 1X.

After reading this thread, I am starting to wonder if being stuck in 1X when Ive always rec'd EVDO may attribute to the rapid decline of my battery...... Any thoughts? Anyone?