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Typically, us Techs at the store don't have access to the systems that would tell us what codes are on your account, so we wouldn't know if EVDO was on or off you account...
Second, I'm probably one of only 3 people in my market who is knowlegable about PDAs, and even I didn't know about the ##DEBUG# FieldTrial app. Thanks for the info.
When it concerns Vision issues on PDA's, most times a hard reset and re-provisioning is the way to go, and if that doesn't work, call Tier 2 Tech Support.
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No, I'm sure it does that all the time... Can you duplicate it for me? No? Its intermittent? Oh, so it doesn't do that all the time. Oh, just most of the time? But I need to duplicate the problem to find the problem... oh... Why should I be able to fix a phone I can't tell is broken? (Conversation with a Sprint customer)
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