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  #1 (permalink)  
Old 01-15-2009, 10:29 PM
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Question about usb port problems.

So i recently got my alltel 6800 and i love it. today i woke up at about 11 and put the touchflo 2d on it, very cool right. Right thats what i thought too but i came back home around three and plugged my phone into the computer to try to change the clock and active sync wouldnt come up. so i figured it was a computer problem, but slowly i realized that the port on the phone felt a tad loose. So i plug it into my charger and bam, nothing happens. I did not drop this phone but no shock towards it or anything. So i am at a loss for what happened.

My questions are, Is it possible for a software install/uninstall to cause this kind of problem.
Are the ports on the 6800 known to go out easily, in this case it would have happened just from plugging and unpluging a usb cord.
What are my options here, i really dont wanna pay 95 dollars (insurance deductable) for a refurb.
Also is there any chance i could call in and convince somebody to give me a touch pro in place of my 6800. (i doubt alltel will do this)

any help would be greatly appreciated.

Thanks alot

Jeff

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Old 01-15-2009, 10:42 PM
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Re: Question about usb port problems.

Is it the port or the plug that feels loose? My mogul has some wiggle room and will disconnect from sync while plugged to the usb if I move it, but the charge light always stays on.
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Old 01-16-2009, 04:45 AM
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Re: Question about usb port problems.

honest i dont know. i just know when i plug a cable in it wiggles i would assume its the black piece not the whole connector that houses the black pience in the middle.

if that makes any since. And my charge light wont come on at all
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Old 01-16-2009, 12:16 PM
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Re: Question about usb port problems.

I have this issue, if the phone moves even an inch on my desk, the usb cable disconnects. It's NOT the usb connection at the computer, it's the mini-usb connection in the phone that is crap. I've had to go out and buy a generic USB --> Mini-USB cable and that too disconnects. The feel of the fit in the USB in the computer is nice and snug, the phone is so loose it wobbles.

Crappy crappy crappy crappy production values on the Mini-USB connector port.
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Old 01-16-2009, 05:20 PM
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Re: Question about usb port problems.

Yeah, sorry I meant to say the mini usb wobbles. Well if the charger doesn't work that must be the mini usb port thats shot. I don't know Alltel's replacement policy is for a hardware defect, but you might try them and see. By the way, the 6800s are begining to be scarce.
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Old 01-17-2009, 01:18 AM
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Re: Question about usb port problems.

so would you suggest i hang on using this one for a few months and hope that there will be no more 6800s and get a better phone for a insurance replacement. or should i file a claim now and get a 6800?
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Old 01-17-2009, 10:37 AM
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Re: Question about usb port problems.

Can you charge it? How important is syncing/transferring files?
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Old 01-17-2009, 11:39 AM
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Re: Question about usb port problems.

u can use bluetooth to sync
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Old 01-17-2009, 12:55 PM
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Re: Question about usb port problems.

Alltel has just stopped carrying the 6800. I was in yesterday and they didn't have any. They don't show them online anymore either. I think Touch Pro probably would be the replacement for our phone now! I love my 6800, but those touch pros look pretty sweet!
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Old 01-17-2009, 01:24 PM
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Re: Question about usb port problems.

I would take it in and tell them. you havent had it too long. thats like almost impossible for them not to help you!
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