mogul on indefinite backorder!!!....

" Nothing ventured! nothing gained!!"

[shaggylive]

well if you want to go legal read the fine print.
they have 30 days
arbiration required (legal action can be taken in some states if you don't like the arbitration results.)

[mjcole2003]

Originally Posted by nxtech3

yea,they should defintely should offer the next like model,which would be either a Touch or Diamond (im pretty sure they wouldnt offer a TP) but they should offer you something since 7-10 days is an unexcusable wait time for an insurance replacement.

The replacement would have to be comparable to the item thats to be replaced. the touch dosnt have a slide out keyboard and i believe the diamond dosnt either as well as the fact theres no slot for memory card. A couple of years ago my girlfriends toshiba 2032 went caput and they tried to give us a clam style phone that had windows on it. It wasnt anything close to her ppc but the girl was trying to be a jerk about it. After talking to her manager she confirmed that since the toshiba wasnt a clam type phone they would have to send her the next closest thing which at the time was the 6600.

[Imaginos]

I'm sending them my problem-filled Mogul this morning. Chances are, you'll get a refurb once they turn some of these around. Hopefully very soon.

[frazell]

Originally Posted by Chief85

I can guarantee that there is either a clause in the contract which covers them in this kind of situation, or that "similar features" is broad enough to cover the diamond. In any case, a CBA would indicate that it's likely not worthwhile to initiate any legal action against Sprint for this...

Why would legal action be not worthwhile? You can initiate an arbritration claim against Assurion without a problem. Assurion will advance the arbritration administration fee and you may only have to come up with a small fee.

http://www.sprintpcs.com/common/pdfs..._ERP_Combo.pdf

Arbritation Fee you may have to pay is $175 (refunded if not used or you win)

http://www.adr.org/si.asp?id=5391

[tdubbs27]

Has anyone tried to procure a blackberry as a replacement? Would it not be pretty similar?

[Chief85]

Originally Posted by frazell

Why would legal action be not worthwhile? You can initiate an arbritration claim against Assurion without a problem. Assurion will advance the arbritration administration fee and you may only have to come up with a small fee.

http://www.sprintpcs.com/common/pdfs..._ERP_Combo.pdf

Arbritation Fee you may have to pay is $175 (refunded if not used or you win)

http://www.adr.org/si.asp?id=5391

The arbitration fee isn't the only cost of the proceeding. Plus, for $175 you can get a new or nearly new Mogul from Craigslist or something...

[EasyD801]

Well I have been waiting almost three weeks for a mogul from the sprint store, and the manager gave me a $20 dollar discount, I tried calling ausrion but all they are offering is the diamond, touch 6900, and treo 6800, but I have to pay $50 dollars as a deductible which makes know sense because I usually dont have to pay anything to replace any other mogul because I have the total equipment protection plan... but any advice?

[frazell]

Originally Posted by Chief85

The arbitration fee isn't the only cost of the proceeding. Plus, for $175 you can get a new or nearly new Mogul from Craigslist or something...

The $175 fee is the only fee you're liable for (and only if paying it won't cause you economic hardship) the rest is put up by Assurion (read the contract I linked to...)

If you win you're not out the $175...

Also. You can do whatever option you want. You can buy one on eBay, Craigslist, accept the Diamon, whatever you feel is the option for your stomach. I posted this info because some people were talking about it being hard to sue.

Arbitration is a lot easier than court and the decisions are from independent arbritrators. So if you feel they really are violating the terms then you can, for very little upfront, bring action against them.

So you could have the aribritator order them to give you a TP, a refund on all premiums, etc...

But I'm just giving information so do whatever meets your comfort level.

[Imaginos]

Originally Posted by EasyD801

Well I have been waiting almost three weeks for a mogul from the sprint store, and the manager gave me a $20 dollar discount, I tried calling ausrion but all they are offering is the diamond, touch 6900, and treo 6800, but I have to pay $50 dollars as a deductible which makes know sense because I usually dont have to pay anything to replace any other mogul because I have the total equipment protection plan... but any advice?

What is wrong with this Mogul that you are going through insurance?

*checks post history* What?! Eight previous Mogul swaps? Not sure where the trend is here..