Incorrect ESN?

BigDiesel07 · #1 (**permalink**) 10-31-2008, 06:55 PM

So here is my story-

I have a HTC Mogul aka PPC-6800. Sprint (incorrectly) lists the model on my sprint.com account, as well as on their internal computers, as a HTC Touch. The interesting thing is that I have had no issues with Data or Call connections, and I was able to update to WM 6.1 with no issues.

Normally this would not be an issue, but since I have an agreement with E-Care for me to return my current phone (HTC Mogul) in and have it replaced with a HTC Touch Pro, with me paying only the difference between the 2 models. The Touch Pro is $579.99, the Mogul is $549.99, so I would normally pay $30.00.

That is not a problem. The problem is that they have the HTC Touch listed. That retails at $399.99. The price difference for that is $170.00- BIG ISSUE!

I have tried going onto sprint.com and updating the profile. No dice.
Talked to a customer service represenatitve and gave her the ESN (hex), ESN (Dec), and the s/n. ALL ARE LISTED AS A HTC Touch.

**scheel78** · #2 (**permalink**) 10-31-2008, 07:01 PM

Did you get the phone from sprint or used from someone else?

BigDiesel07 · #3 (**permalink**) 10-31-2008, 07:08 PM

I got it as a replacement from Sprint after I lost my previous Mogul. I had insurance on the phone, so only payed $50.00 for the replacement.

**scheel78** · #4 (**permalink**) 10-31-2008, 07:13 PM

As long as you got the phone from sprint they would have to see that you have a mogul not a touch. It's possible that the esn is cloned but you would think they would have caught it when it was refurbished.

BigDiesel07 · #5 (**permalink**) 10-31-2008, 07:21 PM

No.. I just got off the phone with tech support. I gave him the ESN (Dec) and ESN (Hex), and it still showed as a Touch. I looked in the EPST, then where it is listed underneath the battery. Matching numbers. lol.. At least he gave me the unlock code to the EPST.

tavella · #6 (**permalink**) 10-31-2008, 11:10 PM

If they sent you the phone, go down to a local store (not a mall store or a kiosk) and talk to the manager. It will be in their records that the last ESN swap activated that phone. If everything matches up and they continue to give you a problem, you can either try to reason with/educate the manager, raise hell and divert possible new customers, or throw the phone at the manager like Naomi Campbell with a Blackberry. Either way, you might feel better.

meanfishy · #7 (**permalink**) 10-31-2008, 11:10 PM

I had the same issue when I went and had my phone replaced from insurance due to damage.

I tried calling tech and after SEVERAL days of being put on hold I went to the sprint store and they had to call the regional manager to finally get the ESN number corrected to the Mogul from the Touch

Silent_Patriot · #8 (**permalink**) 11-01-2008, 09:46 AM

Quote:

Originally Posted by tavella

If they sent you the phone, go down to a local store (not a mall store or a kiosk) and talk to the manager. It will be in their records that the last ESN swap activated that phone. If everything matches up and they continue to give you a problem, you can either try to reason with/educate the manager, raise hell and divert possible new customers, or throw the phone at the manager like Naomi Campbell with a Blackberry. Either way, you might feel better.

Take that last suggestion with a grain of salt, unless a catwalk strut at the local pokey is your idea of blissfulness.

BigDiesel07 · #9 (**permalink**) 11-04-2008, 04:31 AM

Haha.. No need for violence.. I will go to a repair shop and talk to a manager..

BigDiesel07 · #10 (**permalink**) 11-07-2008, 09:31 PM

I went into a Sprint repair shop today... The guy, who has worked on Sprint equipment for more then 2 years, said that he never once saw or even heard of this phenomena before... Hahaha... Love it...