Thread: Incorrect ESN?
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Old 10-31-2008, 06:55 PM
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Exclamation Incorrect ESN?
So here is my story-

I have a HTC Mogul aka PPC-6800. Sprint (incorrectly) lists the model on my sprint.com account, as well as on their internal computers, as a HTC Touch. The interesting thing is that I have had no issues with Data or Call connections, and I was able to update to WM 6.1 with no issues.

Normally this would not be an issue, but since I have an agreement with E-Care for me to return my current phone (HTC Mogul) in and have it replaced with a HTC Touch Pro, with me paying only the difference between the 2 models. The Touch Pro is $579.99, the Mogul is $549.99, so I would normally pay $30.00.

That is not a problem. The problem is that they have the HTC Touch listed. That retails at $399.99. The price difference for that is $170.00- BIG ISSUE!

I have tried going onto sprint.com and updating the profile. No dice.
Talked to a customer service represenatitve and gave her the ESN (hex), ESN (Dec), and the s/n. ALL ARE LISTED AS A HTC Touch.